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Social Communication Skills and Conflict Resolution in the Workplace

Cross-cutting
Digital Skills

Soft skills

Duration

25h

PRESENTATION

Currently, the communication has become an essential tool for human beings. Through this training program in Social Communication Skills and Conflict Resolution in the Workplace Students will be able to function effectively within the sector and acquire skills and abilities regarding the communication process and conflict resolution. In short, this training will provide you with the necessary tools to improve your communication skills, develop social skills, and address and resolve conflicts effectively in your workplace.

Objectives

  • Purchase skills and abilities with regard to the process of communication and conflict resolution.

  • Understanding the fundamentals communication and its importance in the workplace.

  • Develop cognitive and behavioral skills to interact effectively.

  • Learn strategies to effectively gather information in both urgent and non-urgent situations.

Syllabus

TEACHING UNIT 1. COMMUNICATION.

  1. Fundamentals of Communication.
  2. Levels of communication.
  3. Myths, Misconceptions, and Barriers in Communication.

TEACHING UNIT 2. SOCIAL SKILLS AND ASSERTIVENESS.

  1. Fundamentals of Social Skills.
  2. Skills for Successful Interaction: Cognitive and Behavioral.
  3. Assertiveness.
  4. Assertiveness Training.

TEACHING UNIT 3. OBTAINING AND TRANSMITTING INFORMATION.

  1. Obtaining information: urgent cases. Non-urgent cases.
  2. Information Sharing.
  3. Telephone information.
  4. Group work.

TEACHING UNIT 4. CONFLICT RESOLUTION.

  1. Problem Analysis and Decision Making.
  2. Intellectual resources for conflict resolution.
  3. Emotional Resources for Conflict Resolution.
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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.
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Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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