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Reception and Guidelines for Interacting with Customers

Industry-Specific
Digital Skills

Hospitality and Tourism

Duration

3 hours

PRESENTATION

This training program in Reception and Guidelines for Interacting with Customers offers you specialized training in this field within the Professional Field of Shipping and Guidelines customer service etiquette. Through this training course on Reception and Customer Service Etiquette, students will be able to describe information elements to customers, such as signage, directional signs, and markings, as well as the measures to be taken to prevent the spread of COVID-19, all in accordance with the new preventive protocols defined. Similarly, you will also learn the types of customers and how to perform a personalized service, as well as to identify the elements of communication.

Objectives

  • Describe information elements to customers, such as signage, directional signs, and markings, all in accordance with the newly defined preventive protocols.

  • Identify the types of customers based on various criteria.

  • Learn how to locate the service centers healthcare facilities, hospitals, and emergency rooms nearest to you.

  • Understanding the characteristics of a personalized service and know how to carry it out.

Syllabus

TEACHING UNIT 1. INFORMATION TECHNIQUES, CONSULTING, AND CUSTOMER SERVICE IN LIGHT OF THE NEW PREVENTIVE PROTOCOLS

  1. Identifying Elements of Customer Communication
  2. Providing personalized service.
  3. Customer Classification.
  4. Description and analysis of the preventive measures that must be implemented and that directly affect passengers.
  5. Locate the nearest healthcare centers, hospitals, and emergency rooms to assist the customer.

TEACHING UNIT 2. PROTOCOLS AND INFORMATIONAL MEASURES: (AT CUSTOMER SERVICE OFFICES, THROUGH COMMUNICATION CHANNELS, AND BY THE DRIVER THEMSELVES, AS APPLICABLE)

  1. In-person information protocols for customer service offices, ticket counters, etc.
  2. Description of information protocols at customer service offices or through other common communication channels.
  3. Description of the procedure the driver must follow (practical and informational steps).
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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.
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Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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