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Hotel and Accommodation Management

Industry-Specific
Digital Skills

Hospitality and Tourism

Duration

120 hours

PRESENTATION

The Hotel and Lodging Management Course offers you the opportunity to enter a sector that is constantly growing, where the demand for qualified professionals is on the rise. In a globalized world, Tourism and the hospitality industry play a key role in the economy, and having the right skills can open the door to a wide range of job opportunities. This course focuses on equipping you with key skills, starting with the customer service and reservation management all the way to strategic direction and human resources management. You'll learn how to manage internal and external communications, and plan and manage staffing, and to apply marketing and leadership techniques in the hospitality industry. In addition, you’ll gain knowledge of occupational safety and health, which is crucial for ensuring a safe and efficient work environment. With a solid theoretical foundation, this online course prepares you to tackle the challenges of the modern hospitality industry, enhancing your professional profile and setting yourself apart in the competitive job market.

Objectives

  • To understand the evolution of tourism and its impact on the hotel industry.

  • Identify the main tourist destinations and their characteristics.

  • Analyze supply and demand in the Spanish tourism market.

  • Understand the relationships between travel agencies and accommodations.

  • Apply general tourism industry regulations to hotel management.

  • Manage the customer lifecycle in the reception department.

  • Develop effective communication skills among reception staff.

Syllabus

MODULE 1. INTRODUCTION TO HOTEL AND ACCOMMODATION MANAGEMENT LEARNING UNIT 1. INTRODUCTION TO TOURISM AND THE HOSPITALITY INDUSTRY LEARNING UNIT 2. THE TOURISM MARKET AND TOURISM DISTRIBUTION LEARNING UNIT 3. INTERMEDIATION IN ACCOMMODATION RESERVATIONS AND SALES LEARNING UNIT 4. GENERAL LEGISLATION GOVERNING THE TOURISM SECTOR LEARNING UNIT 5. FRONT DESK DEPARTMENT LEARNING UNIT 6. BILLING AND CASHIER DEPARTMENT I. BASIC ADMINISTRATIVE DOCUMENTATION LEARNING UNIT 7. BILLING AND CASHIER’S DEPARTMENT II. BASIC COLLECTION AND PAYMENT OPERATIONS LEARNING UNIT 8. CONCIERGE DEPARTMENT LEARNING UNIT 9. COMMUNICATION SKILLS FOR RECEPTION STAFF LEARNING UNIT 10. TELEPHONE CUSTOMER SERVICE AT THE RECEPTION DESK LEARNING UNIT 11. SERVICE QUALITY AND CUSTOMER SERVICE IN THE HOSPITALITY INDUSTRY LEARNING UNIT 12. OCCUPATIONAL SAFETY AND HEALTH IN THE HOSPITALITY INDUSTRY MODULE 2. STRATEGIC MANAGEMENT OF THE COMPANY LEARNING UNIT 1. THE COMPANY, ORGANIZATION, AND LEADERSHIP LEARNING UNIT 2. THE BUSINESS PLAN I. CONDUCTING MARKET RESEARCH LEARNING UNIT 3. THE BUSINESS PLAN II. BUSINESS PLANNING IN THE AREAS OF SALES MANAGEMENT, MARKETING, AND PRODUCTION TEACHING UNIT 4. THE BUSINESS PLAN III. PLANNING AND MANAGEMENT OF INFRASTRUCTURE, HUMAN RESOURCES, AND FINANCIAL RESOURCES MODULE 3. HUMAN RESOURCES MANAGEMENT IN HOTELS AND/OR ACCOMMODATIONS LEARNING UNIT 1. WORKFORCE PLANNING LEARNING UNIT 2. HR MANAGEMENT IN THE ORGANIZATION. COMPETENCY-BASED MANAGEMENT LEARNING UNIT 3. INTERNAL AND EXTERNAL COMMUNICATION MODULE 4. LABOR MANAGEMENT IN HOTELS AND/OR ACCOMMODATIONS LEARNING UNIT 1. CONTRACTS I. THE EMPLOYMENT RELATIONSHIP LEARNING UNIT 2. CONTRACTS II. TYPES OF EMPLOYMENT CONTRACTS LEARNING UNIT 3. SOCIAL SECURITY SYSTEM. GENERAL REGIME LEARNING UNIT 4. PAYROLL MANAGEMENT AND SOCIAL SECURITY CONTRIBUTIONS MODULE 5. ECONOMIC AND FINANCIAL MANAGEMENT IN HOTELS AND/OR ACCOMMODATIONS LEARNING UNIT 1. INTRODUCTION TO ACCOUNTING LEARNING UNIT 2. THE ACCOUNTING YEAR LEARNING UNIT 3. CONCEPTUAL FRAMEWORK AND PRINCIPLES LEARNING UNIT 4. RECORDING EXPENSES AND REVENUE LEARNING UNIT 5. RECORDING FIXED ASSETS LEARNING UNIT 6. RECORDING OPERATING TRANSACTIONS MODULE 6. OCCUPATIONAL SAFETY AND HEALTH IN HOTELS AND/OR ACCOMMODATIONS LEARNING UNIT 1. BASIC CONCEPTS OF OCCUPATIONAL RISK PREVENTION LEARNING UNIT 2. OCCUPATIONAL RISKS
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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.
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Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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