Conflict Resolution in the Workplace

Name: Conflict Resolution in the Workplace
Brand: Educa PHAROS
SKU: AFO0295P8
Availability: InStock

Corporate

Digital Skills

Duration

25h

PRESENTATION

Training activities in Conflict Resolution in the Workplace aims to provide the skills needed to effectively identify, manage, and resolve conflicts that may arise in the work environment. Through this training, you'll be able to acquire the tools and techniques necessary to address conflicts constructively, promoting the cooperation and understanding mutual. Conflict resolution in the workplace is essential for maintaining a work environment healthy and productive, conflicts can arise in various ways, and if they are not handled properly, may affect employee morale, motivation, and productivity. Therefore, it is important to have trained professionals in effective conflict management.

Objectives

Understanding the different types of conflicts that may arise in the workplace, as well as understanding their causes.
Improve the communication skills of students' active listening skills.
To provide the tools to managing emotions their own and others' during conflicts.
Learning about the different approaches and techniques conflict resolution.

Syllabus

TEACHING UNIT 1. ANALYSIS OF CONFLICT Conceptualization of conflict Origins and causes of conflicts Types of conflicts Elements of conflict Importance of conflict Conflict studies Conflict prevention TEACHING UNIT 2. CONFLICT RESOLUTION IN THE WORKPLACE Concept and nature of workplace conflict Sources of conflict Conflict management Introduction to conflict resolution Stages of conflict resolution Conflict Resolution Skills Skills Required for Conflict Resolution Prevention Methods for Conflict Resolution TEACHING UNIT 3. CONFLICT AND NEGOTIATION Distinction Between Conflict and Negotiation Conflict Theory Conflict Resolution in Work Teams The Importance of Negotiation in Team Leadership Types of Negotiation TEACHING UNIT 4. MEDIATION Introduction Origins and Concept of Mediation Inspiring and Guiding Principles of the Mediation Process Advantages and Disadvantages of Mediation Mediation as a Process TEACHING UNIT 5. CONFLICT MANAGEMENT What Is a Problem? What Is a Conflict? Styles of Conflict Management Conflicts of Needs and Interests in the Workplace Conflicts as an Opportunity or a Risk How and Why Conflicts Arise Winners or Losers: The Win-Lose Strategy Why Conflict Resolution Fails Techniques for Improving Team Performance

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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.

Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

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Why is Educa PHAROS the best solution?

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.