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Conflict Management and Resolution in the Workplace

Cross-cutting
Digital Skills

Soft skills

Duration

30h

PRESENTATION

Conflicts in the office or in any other work environment are inevitable, since conflicts are inherent in human relationships, regardless of the context in which they arise. The key is knowing how to manage and resolve them appropriately and in a way that satisfactory for all parties involved in the conflict. This course on Conflict Management and Resolution in the Workplace, will provide you with all the knowledge necessary to understand the conflict from a perspective constructive and positive, to know the rules of conduct assertive in labor relations and understand the importance of the communication and social skills for managing conflicts in the office.

Objectives

  • Understanding the nature, causes, and purpose of proper conflict management at the office.

  • To know manage and resolve conflicts at the office.

  • Understanding the importance of the assertiveness in labor relations.

  • Understand that the communication and the social skills are essential for effectively managing conflicts.

Syllabus

TEACHING UNIT 1. CONFLICTS IN THE WORKPLACE? LEARN HOW TO MANAGE THEM

  1. Are there conflicts in workplace relationships?
  2. Characteristics of Conflicts
  3. What types of conflicts are there?
  4. How to Handle Conflicts
  5. Do you know how to identify a conflict?
  6. Causes and Consequences of Conflicts
  7. Conflicts Related to the Assignment
  8. Conflicts Related to Interpersonal Relationships
  9. What are the basic behaviors and signs of conflict?
  10. Treat conflict as an opportunity for change!

TEACHING UNIT 2. GUIDELINES FOR ASSERTIVE BEHAVIOR IN WORKPLACE SITUATIONS

  1. What types of responses are there in a verbal interaction?
  2. Verbal Behavior
  3. Nonverbal Behavior
  4. Assertiveness Techniques

TEACHING UNIT 3. COMMUNICATION AND SOCIAL SKILLS FOR CONFLICT RESOLUTION

  1. What is the basis of communication?
  2. There are different levels of communication. What are they?
  3. Myths, Misconceptions, and Barriers in Communication
  4. Learn about the foundations of social skills
  5. Skills for Successful Interaction: Cognitive and Behavioral
  6. Analyze problems and make decisions
  7. Intellectual Resources for Conflict Resolution
  8. Emotional Resources for Conflict Resolution
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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.
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Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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