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Communicate with Assertiveness and Empathy

Cross-cutting
Digital Skills

Soft skills

Duration

7:00 p.m.

PRESENTATION

It often happens that we face difficulties because of a incorrect interpretation what we want to convey or what others want to convey to us, and what is received is not understood, leading to challenges in the workplace.

This problem can be avoided developing emotional intelligence and designing communication strategies that allow for the transmission of Effective, Empathetic, and Assertive Messages. Skills you'll acquire during the training in Communicate assertively and with empathy. With this training you will acquire the skills and knowledge necessary to communicate effectively, listen actively, develop empathy, and practice assertiveness in their personal and professional interactions.

Objectives

  • Understand the main elements of the communication process and the factors that contribute to the effective communication.

  • Learn the tools for promote active listening.

  • Understanding the difference between the assertive and empathetic communication and the importance of incorporating them into your communication.

Syllabus

TEACHING UNIT 1. COMMUNICATE EFFECTIVELY

  1. The Importance of Effective Communication
  2. Key Elements of the Communication Process
  3. Levels of Communication
  4. Factors That Promote Communication
  5. Factors That Hinder Communication

TEACHING UNIT 2. DO YOU KNOW HOW TO LISTEN?

  1. Reception of the message in the communication process
  2. Active Listening as a Differentiating Factor
  3. Tools for Enhancing Active Listening
  4. Beyond Words: Nonverbal Communication

TEACHING UNIT 3. EMPATHY: THE CORNERSTONE OF RELATIONSHIPS

  1. The Importance of Developing Communication Skills
  2. What is empathy?
  3. Training and Stages of Empathy
  4. Effects and Benefits of Empathy
  5. Challenges in Developing an Empathetic Attitude

TEACHING UNIT 4. ASSERTIVENESS: STAND UP FOR YOUR INTERESTS WITHOUT CREATING CONFLICT

  1. Assertiveness
  2. Behavioral Styles
  3. How can you practice assertiveness?
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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.
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Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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