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Active Listening, Empathy, and Assertiveness

Cross-cutting
Digital Skills

Soft skills

Duration

3:00 p.m.

PRESENTATION

This training program in Active Listening, Empathy, and Assertiveness provides the professionals the essential tools for developing skills that promote the mutual satisfaction in processes involving negotiation and communication. It is designed to strengthen key skills in these areas, enabling participants to improve their performance in environments labor issues and contribute to success in their roles.

Objectives

  • Improve active listening.

  • Removing barriers to listening.

  • Develop empathy.

  • Overcoming Barriers to Empathy.

  • Practice assertiveness.

  • Communicate assertively.

Syllabus

TEACHING UNIT 1. LISTENING

  1. Active Listening
  2. Barriers to Active Listening
  3. Get Ready to Listen
  4. Listening Skills
  5. Nonverbal communication.

TEACHING UNIT 2. EMPATHY

  1. How is empathy developed?
  2. Barriers to Empathy
  3. Strategies for Developing Empathy
  4. How can we express empathy?

TEACHING UNIT 3. ASSERTIVENESS

  1. Definition
  2. Disruptive Behaviors
  3. Constructive criticism
  4. Saying "No" Assertively
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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.
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Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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