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Telemarketing Phone Sales Techniques

Industry-Specific
Digital Skills

Other Sectors

Duration

30h

PRESENTATION

This Telemarketing Course: Telephone Sales Techniques It can provide you with the necessary tools and techniques, but it's also important to put what you learn into practice in real-life sales situations telephone companies. They are a sales strategy that involves using the telephone as the primary communication tool to promote products or services and close sales. This technique is used in a variety of industries y sectors to effectively reach potential and existing customers.

Objectives

  • Distinguish between the types of actions of telemarketing.

  • Define and identify customer needs and types, and understand and implement the sales techniques.

  • Understanding a customer-centric approach.

Syllabus

TEACHING UNIT 1. TELEMARKETING

  1. Telemarketing and the Company's Goals
  2. Types of Telemarketing Campaigns
  3. The Telemarketing Campaign
  4. Who are the customers?

TEACHING UNIT 2. FOCUSING ON CUSTOMER NEEDS AND THE BASICS OF TELEPHONE COMMUNICATION

  1. Definition of need
  2. Explicit and Implicit Needs and Motivations
  3. Types of Needs
  4. Types of Customers

TEACHING UNIT 3. FRAMEWORK FOR IDENTIFYING CLIENT NEEDS

  1. Requirements Development Technique
  2. Questions to help contextualize the need at hand
  3. Questions to Assess Customer Satisfaction Levels
  4. Questions about the effects or consequences of the problem
  5. Solution Questions

TEACHING UNIT 4. SALES TECHNIQUES APPLIED TO TELEMARKETING

  1. Introduction to Marketing
  2. Sales Techniques
  3. Stages of the Sales Interview
  4. Activities and Responsibilities of a Sales Representative/Call Center Agent
  5. Customer Follow-Up
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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.
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Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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