Agile Service Management

Industry-Specific
Digital Skills

Project Management

Duration

40 hours

PRESENTATION

The Agile Service Management course offers you the opportunity to immerse yourself in a booming industry, where the demand for skilled professionals is growing exponentially. Service management has become an indispensable pillar for organizations seeking to adapt quickly to market changes and improve their operational efficiency. Through this course, you’ll acquire essential skills in key areas of service management, you'll understand agile principles and learn how to maximize the value of the service. You'll also explore agile practices that will allow you to iImplement effective and adaptive strategies. This course is designed for enhance your leadership and decision-making skills, preparing you to excel in a competitive and dynamic work environment. By choosing us, you’re ensuring an innovative and up-to-date education, delivered remotely, which will allow you to access the content from anywhere and at your own pace, without compromising the quality of your learning.

Objectives

Understand the dimensions key to the management from services in a fast-paced and dynamic environment.

Analyze the agile principles applied to service management to improve processes.

Identify the value of the service for maximize the satisfaction the client and the results.

Evaluate Agile Practices to optimize the delivery and efficient management of services.

Implement agile techniques for improve the quality y efficiency of the service provided.

Apply agile methodologies for encourage the innovation in service management.

Develop Skills for tailor services to the customer's needs in a timely manner.

Syllabus

TEACHING UNIT 1. DIMENSIONS OF SERVICE MANAGEMENT Service management in the context of IT Fundamentals of service management Dimensions of service management Information and technology. Partners and suppliers Value Chains, Processes, and External Factors TEACHING UNIT 2. AGILE PRINCIPLES FOR SERVICE MANAGEMENT Approach to Agile Service Management Agile Principles of Service Management (I) Agile Principles of Service Management (II) Agile Principles of Service Management (III) Agile Principles of Service Management (IV) LEARNING UNIT 3. SERVICE VALUE Service Value Service Value System Service Value Chain Value Chain Activities Improvement Activities LEARNING UNIT 4. AGILE SERVICE MANAGEMENT PRACTICES Stakeholders in Service Delivery Agile Technology Service Management Practices (I) Practices (II) Practices (III)
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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.

Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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