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Introduction to the Operational Management of a Hotel

Industry-Specific
Digital Skills

Hospitality and Tourism

Duration

6 a.m.

PRESENTATION

The Course Introduction to the Operational Management of a Hotel It is a gateway to the dynamic and growing world of hospitality, a sector that is constantly expanding and has a high demand for skilled professionals. Through this training, you will acquire the skills essential for optimizing hotel operations, focusing on key areas such as the front desk, customer service, and financial and administrative management. You'll learn how to efficiently manage the protocol for check in y check out, to improve the customer experience by branding and its journey map, as well as how to manage payment methods and the documentation essential to a hotel’s success. Our online methodology allows you to access the content from anywhere, adapting to your needs and learning pace. This is a unique opportunity to strengthen your professional profile and prepare yourself for a competitive and expanding work environment.

Objectives

  • Understanding the structure y functions from the hotel front desk.

  • Identify the appropriate protocol for guest check-in and check-out.

  • Analyze the importance on the customer experience in the hospitality industry.

  • Develop a customer journey map to improve the customer experience.

  • Properly manage hotel documentation and billing.

  • Identify and use different types of payment methods at businesses.

  • Recognize the role of staff in the final experience the guest at the hotel.

Syllabus

TEACHING UNIT 1. THE RECEPTION AND CUSTOMER SERVICE DEPARTMENT 1. The Receptionist 2. Organization and Structure of the Reception Department 3. Functional Structure of a Hotel 4. Room Pre-Assignment and Rack 5. Definition of the term “customer” 6. Check-in protocol 7. Accommodations flowchart: Step-by-step 8. Serving group guests 9. The check-in and check-out log 10. Check-out protocol TEACHING UNIT 2. MANAGING THE CUSTOMER EXPERIENCE AT THE HOTEL 1. The importance of the customer experience in the service sector 2. Customer journey map 3. Branding and the customer experience TEACHING UNIT 3. ADMINISTRATIVE AND FINANCIAL MANAGEMENT OF HOSPITALITY ESTABLISHMENTS I 1. Documentation and Certifications 2. Billing Documents TEACHING UNIT 4. ADMINISTRATIVE AND FINANCIAL MANAGEMENT OF HOSPITALITY ESTABLISHMENTS II 1. Payment Methods 2. Types of Payment Methods 3. Receipts, Checks, and Bills of Exchange 4. Cash Books and Bank Ledgers 5. Basic Banking Documentation 6. Online Banking 7. Approaches to Computerizing Tasks TEACHING UNIT 5. STAFF WHO INFLUENCE THE OVERALL GUEST EXPERIENCE 1. Housekeeping and Maintenance Department 2. Concierge Department 3. Organization and Protocol Department
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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.
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Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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