Executive Development Program

TEACHING UNIT 1. INTERPERSONAL COMMUNICATION IN THE WORKPLACE

1. Internal Communication
2. Roles, Communication Networks, and Their Effectiveness
3. The Communication Process
4. Effective Communication Techniques
5. Exchange of Resources in Interpersonal Relationships

TEACHING UNIT 2. NEGOTIATION

1. The Practice of Negotiation
2. Preparing for the Negotiation
3. Negotiation Process. Stages of Negotiation
4. Most Common Mistakes in Negotiations
5. Attitudes and Behaviors

LESSON UNIT 3. PUBLIC SPEAKING

1. Effective Presentations
2. The Time of the Presentation
3. Use of Resources and Most Common Risks
4. Presentation of the Topic
5. End of audience participation

TEACHING UNIT 4. STRESS MANAGEMENT

1. What Is Stress and Types of Stress
2. Stress at Work
3. Stress Prevention and Management
4. Stress Management Techniques
5. Burnout Syndrome

TEACHING UNIT 5. TEAMWORK

1. The Company and Teamwork
2. From a group to a team
3. Team Roles and Effective Team Functioning
4. Team Meetings and Decisions
5. Assessment of Progress and Situations of Dysfunction

TEACHING UNIT 6. TIME MANAGEMENT

1. Basic Concepts
2. Personal Mechanisms of Action
3. Planning and Prioritization: The Time Thieves
4. Time, Goals, and Delegation of Tasks
5. Time Management Mistakes

TEACHING UNIT 7. COACHING

1. Definition and Types of Coaching
2. The Coaching Process
3. Fundamentals of Coaching
4. The Role of the Executive Coach
5. The Coach's Role

TEACHING UNIT 8. ASSERTIVENESS AND PERSONALITY STYLES

1. Social Skills
2. Personality Styles
3. Assertive Rights
4. Techniques for Increasing Assertiveness
5. Behaviors and Situations Involving a Lack of Assertiveness

TEACHING UNIT 9. EMOTIONAL INTELLIGENCE

1. The Concept and Origins of Emotional Intelligence
2. What are emotions?
3. Emotional Intelligence Skills
4. Emotional Intelligence Management
5. Learning and Adaptation

TEACHING UNIT 10. WORK-FAMILY BALANCE

1. Various Contexts of Work-Life Balance
2. Best Business Practices and Corporate Social Responsibility
3. An Individual's Family Responsibilities
4. Future Trends
5. Development of an Action Plan

TEACHING UNIT 11. PERSONAL AND PROFESSIONAL ORGANIZATION

1. Efficiency in Personal Work
2. Managerial and Organizational Efficiency
3. Personal and Professional Self-Image
4. Vision: Expectations, Dreams – Reality
5. The Seven Habits of Highly Effective People

TEACHING UNIT 12. STRATEGIC MANAGEMENT

1. The Strategic Planning Process
2. How to Conduct a Situation Analysis
3. Developing the Strategy
4. Implementation of the Business Strategy
5. Strategic Management

TEACHING UNIT 13. MARKETING MANAGEMENT

1. Analysis of Customer Needs and Satisfaction
2. Marketing Programs
3. Competitive Marketing Strategies
4. How to Manage Your Brand Image
5. How to Develop a Marketing Plan
6. Evaluation and Monitoring of the Marketing Plan's Results

TEACHING UNIT 14. BUSINESS MANAGEMENT

1. Management and Administration of Sales Teams
2. Sales Plan and Goals
3. How to Calculate the Required Sales Force
4. How to Calculate Sales Force Compensation
5. Sales Force Management
6. Sales Control

TEACHING UNIT 15. FINANCIAL MANAGEMENT

1. Financial Information
2. How to Interpret and Analyze Financial Statements
3. Return and Risk
4. Financial Planning
5. Working Capital Management

TEACHING UNIT 16. MANAGEMENT CONTROL

1. Cost Control
2. Cost Management Systems
3. Economic Analysis of the Company
4. Analysis for Decision-Making
5. Budget Management

TEACHING UNIT 17. OPERATIONS AND LOGISTICS

1. Purchasing/Procurement
2. Production
3. Warehouses and Inventory Management
4. Transportation and Physical Distribution
5. Supply Chain Management

TEACHING UNIT 18. HUMAN RESOURCES

1. Job Analysis
2. Competency-Based Management
3. Recruitment. Rotation. Termination
4. Training and Development. Knowledge Management
5. Remuneration, Compensation, and Motivation
6. Performance Evaluation

TEACHING UNIT 19. INFORMATION TECHNOLOGY IN BUSINESS

1. IT Systems
2. CRM
3. Implementation of an IT System
4. Business Intelligence
5. Digital Marketing

TEACHING UNIT 20. QUALITY AND THE ENVIRONMENT

1. Quality Management
2. The ISO 9000 Quality Standards
3. Quality Management Tools
4. Continuous Improvement and Excellence
5. Environmental Management and Environmental Management Systems

TEACHING UNIT 21. OCCUPATIONAL HAZARD PREVENTION

1. The Importance of Occupational Safety and Health
2. Organization of Occupational Safety and Health within the Company
3. Rights and Obligations of Employers and Employees
4. Parties Involved in Occupational Safety and Health
5. Occupational Health and Safety
6. Occupational Safety and Health Training