Conflicts and Problems in the Workplace

Cross-cutting
Digital Skills

Soft skills

Duration

25h

PRESENTATION

In the work environment, the conflicts y problems These are inevitable situations that can arise in any organization. These discrepancies can lead to tensions, affect employee productivity and well-being, and jeopardize the achievement of business objectives; therefore, it is essential that the professionals be prepared to effectively address conflicts and resolve problems that arise in the workplace. The training program offered by Conflicts and Problems in the Workplace aims to provide students with the necessary skills and tools to identify, manage, and resolve conflicts constructively, as well as to address any problems that may arise in the work environment. 

Objectives

  • Identify the causes y signs labor disputes.

  • Develop effective communication skills in conflict situations.

  • Apply conflict resolution techniques to promote collaboration and productivity.

  • Analyze and resolve workplace issues related to efficiently strengthening the development of resilient teams.

Syllabus

TEACHING UNIT 1. CONFLICTS IN THE WORKPLACE

  1. What is a conflict?
  2. Types of Conflict
  3. Causes of conflict: personal causes, communication-related causes, and structural or environmental causes
  4. Diagnostic Tools
  5. Sequence of a Conflict
  6. Behaviors in Response to Conflicts

TEACHING UNIT 2. CONFLICT RESOLUTION SKILLS

  1. Conflict Resolution Skills
  2. Personality traits inherent to the individual
  3. Communication skills: active listening, asking the right questions, nonverbal communication
  4. Interviews
  5. Persuading and Arguing

TEACHING UNIT 3. CONFLICT RESOLUTION

  1. Conflict Resolution Process
  2. Conflict Resolution Techniques
  3. The Negotiation
  4. Work-Life Balance
  5. Mediation
  6. Arbitration
  7. Characteristics of Conflict Resolution Techniques

TEACHING UNIT 4. CONFLICT AND NEGOTIATION

  1. Concept of Negotiation
  2. Negotiation Styles
  3. The Paths of Negotiation
  4. Stages of Negotiation
Request for Information

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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.

Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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