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Conflict: Resolution Methods and Effective Negotiation

Cross-cutting
Digital Skills

Soft skills

Duration

35h

PRESENTATION

Training in «Conflict: Resolution Methods and Effective Negotiation» is a program designed to provide participants with the skills and knowledge necessary to address and manage conflicts in a way effective in various personal and professional contexts. This course focuses on equipping individuals to understand the nature of conflicts, identify their causes underlying issues and apply problem-solving and negotiation strategies and techniques that promote positive results. During this training, participants explore the different stages of conflict, from its origin to its resolution, and learn to assess the dynamics of interpersonal and organizational relationships.

Objectives

  1. Learn about tools to manage one's own emotions and those of others in conflict situations, while remaining calm and objective.

  2. Promote the collaboration between parties in conflict and develop skills to reach mutually beneficial agreements and solutions.

  3. Learn and apply a variety of methods y techniques conflict resolution, including negotiation, mediation, and conciliation.

  4. Improve the communication skills, including active listening, empathy, and assertive communication, to facilitate conflict resolution.

  5. Purchase a understanding in-depth analysis of the causes and manifestations of the conflict in various personal and professional situations.

Syllabus

TEACHING UNIT 1. INTRODUCTION: CONFLICT AND ITS CAUSES

  1. What is a conflict?
  2. Types of Conflict
  3. Causes of conflict: personal causes, communication-related causes, and structural or environmental causes
  4. Diagnostic Tools
  5. Sequence of a Conflict
  6. Behaviors in Response to Conflicts

TEACHING UNIT 2. PERSONAL SKILLS FOR DEALING WITH CONFLICTS

  1. Conflict Resolution Skills
  2. Personality traits inherent to the individual
  3. Communication skills: active listening, asking the right questions, nonverbal communication
  4. Interviews
  5. Persuading and Arguing

TEACHING UNIT 3. COMMUNICATION STYLES

  1. Communication Barriers
  2. Tools for Improving Communication
  3. Premises of Communication
  4. Effective Communication

TEACHING UNIT 4. SOCIAL SKILLS

  1. Assertiveness
  2. Decision-making

TEACHING UNIT 5. NEGOTIATION

  1. Uses of Negotiation
  2. Points to Consider During Negotiations
  3. Key Aspects of Negotiation
  4. When Can We Use Negotiation?
  5. Types of Negotiation
  6. Variables in Negotiation
  7. Key Points in Negotiations
  8. Negotiation Methods
  9. Negotiation Styles
  10. Terms of the Negotiation
  11. Negotiation Tactics
  12. Pressure Tactics

TEACHING UNIT 6. EFFECTIVE NEGOTIATION

  1. Improving Effectiveness
  2. Principles-Based Negotiation
  3. Factors on which it is based

TEACHING UNIT 7. CHARACTERISTICS OF AN EFFECTIVE NEGOTIATOR

  1. Contributing factors
  2. Tips for Successful Negotiations
  3. Negotiating with Difficult People
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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.
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Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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