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Communication with Tenants in Property Management

Industry-Specific
Digital Skills

Infrastructure Services

Duration

30h

PRESENTATION

Today, property management has become a booming industry, with a growing demand for professionals trained in effective communication with tenants. The course Communication with Tenants in Property Management provides essential tools for developing skills ranging from properly screening tenants to managing incidents and conflicts. You’ll learn how to establish strong relationships, fostering a harmonious and efficient environment. This course is essential for those seeking to stand out in an increasingly competitive job market, where the customer service and problem-solving skills are essential. Don't miss this opportunity to enhance your professional profile and gain knowledge that will help you thrive in this an exciting industry.

Objectives

  • Understanding the marketing and its impact on the income adjustment and rental terms.

  • Learn how to calculate the rental price appropriate for the market.

  • Develop effective strategies for the tenant screening.

  • Learn about the requirements for enter into contracts lease agreement.

  • Manage Incidents and resolve conflicts with tenants effectively.

  • Implement a system of feedback to improve the relationship with tenants.

  • Apply knowledge about the increase in and decrease in rents for a valid reason.

Syllabus

TEACHING UNIT 1. PREPARING FOR THE MARKETING PROCESS 1. Marketing, rent adjustments, and terms 2. What to always keep on hand 3. Full-time or part-time property manager 4. Landlord FAQs 5. The Meeting 6. Personal Safety TEACHING UNIT 2. FACTORS IN DETERMINING THE RENTAL PRICE 1. High Rent vs. Low Rent 2. Calculating the Rent to Be Charged 3. Increase in Rental Value 4. When, Why, and How to Lower Rents 5. Structure of the Lease Agreement 6. Types of Lease Agreements 7. Sample lease agreement LEARNING UNIT 3. STRATEGY FOR SELECTING TENANTS 1. Why is tenant selection so important? 2. Making the selection 3. The tenant 4. Appendix 1. Confidentiality Agreement LEARNING UNIT 4. FEEDBACK WITH TENANTS 1. Payment dates 2. Late Payment of a Bill 3. Late Payment Penalties 4. Security Deposits 5. When, Why, and How to Raise the Rent? 6. When, Why, and How to Lower the Rent? TEACHING UNIT 5. HANDLING ISSUES 1. Definition of a Good Tenant 2. What a Property Manager Can Do for Their Tenants 3. Definition of a Difficult Tenant 4. What to Do When Dealing with a Difficult Tenant 5. Demanding Tenants 6. Property Damage 7. Disturbance to Other Tenants 8. Delays in Rent Payments 9. Handling Evictions 10. Legal Grounds for Eviction 11. Things You Cannot Do 12. Process for Legally Evicting a Tenant for Nonpayment
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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.
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Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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