Communication Skills in the Workplace

Cross-cutting
Digital Skills

Soft skills

Duration

12:00 p.m.

PRESENTATION

Communication skills are all the abilities that enable communication between people. In the business world, this is an extremely important factor, since the effectiveness and success of the agreements or negotiations that one wishes to achieve with others. At first glance, this may seem natural, but it is not that simple. Some people develop communication skills naturally, but, like other skills, these can be learn and practice. Training activities in Communication Skills in the Workplace It will help you learn and strengthen the most important communication skills in the workplace so that you can better opportunities workplace skills and know how to communicate effectively, accurately, and efficiently.

Objectives

  • Identify the personal and social skills for effective communication.

  • Define the types of communication: verbal and nonverbal.

  • Understand the communication skills and competencies required in the work environment.

Syllabus

TEACHING UNIT 1. SKILLS FOR BEING A GOOD COMMUNICATOR

  1. Definition of personal and social skills
  2. Social Skills of Particular Interest

TEACHING UNIT 2. THE POWER OF COMMUNICATION

  1. Verbal communication: dialogue
  2. Attitudes That Foster Dialogue Among People
  3. Key Points for Understanding Verbal Information
  4. Psychological Issues in Verbal Communication
  5. What is nonverbal communication?
  6. Components of Nonverbal Communication
  7. Body Language

LEARNING UNIT 3. HOW TO GIVE AND RECEIVE FEEDBACK

  1. Conversational Skills
  2. Listening
  3. The reformulation
  4. Unconditional Acceptance
  5. The Art of Customization
  6. The Confrontation
Request for Information

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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.

Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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