Communication Skills for the Service Sector

Cross-cutting
Digital Skills

Soft skills

Duration

25h

PRESENTATION

Thanks to this Training in Communication Skills for the Service Sector You'll have the opportunity to develop your skills in an environment where excellence in communication is a key differentiator. Mastering effective communication, active listening, and nonverbal communication will set you apart in the job market. competitive and in constant evolution. You'll learn how to convey your message clearly and persuasively, interpret gestures and facial expressions, foster collaboration within teams, and shine when speaking in public. Become an expert in communication and excel in customer service and the service industry, taking your communication skills to the next level.

Objectives

  • Practice communication techniques effective in the workplace.

  • Improve the active listening and the understanding of the messages received.

  • Apply the communication nonverbal communication in a conscious and effective manner.

  • Improve public speaking skills with trust y clarity.

  • Develop strategies for effective communication within work teams.

  • Acquire key customer service skills satisfactory.

  • Use the fundamentals communication skills to build successful interpersonal relationships.

Syllabus

VIDEO LESSON 1. FUNDAMENTALS AND ELEMENTS OF COMMUNICATION VIDEO LESSON 2. EFFECTIVE COMMUNICATION VIDEO LESSON 3. NONVERBAL COMMUNICATION VIDEO LESSON 4. HOW TO IMPROVE ACTIVE LISTENING VIDEO LESSON 5. BENEFITS OF COMMUNICATION IN TEAMWORK VIDEO LESSON 6. TIPS FOR PUBLIC SPEAKING AND EFFECTIVE COMMUNICATION VIDEO LESSON 7. THE POWER OF COMMUNICATION: KEY SKILLS FOR CUSTOMER SERVICE
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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.

Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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