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Assertiveness and Social Skills in the Workplace

Cross-cutting
Digital Skills

Soft skills

Duration

3:00 p.m.

PRESENTATION

The training program on Assertiveness and Social Skills in the Workplace It will provide you with the tools and techniques you need to communicate effectively in the work environment. You'll learn how to overcome communication barriers in your workplace, develop key social skills, and use assertiveness to achieve your professional goals. With a a practical approach and interactive exercises, you'll acquire the skills needed to build positive relationships, resolve conflicts, and use the digital communication in a way effective. Get ready to excel in your career and build strong professional relationships through communication assertive to succeed in your career and personal life.

Objectives

  • Mastering the Fundamental Secrets of Communication to improve your interpersonal skills.

  • Identify the different communication styles and develop an assertive approach to your interactions at work.

  • Overcoming the communication barriers both the sender and the receiver.

  • Strengthen your social skills to have successful and constructive interactions.

Syllabus

TEACHING UNIT 1. MASTERING THE BASICS OF COMMUNICATION

  1. Discover the Fundamental Secrets of Communication
  2. Exploring the Levels of Communication for Success

TEACHING UNIT 2. COMMUNICATION STYLES AND OVERCOMING BARRIERS

  1. Communication Styles: Withheld Style, Aggressive Style, Assertive Style
  2. Breaking Down Communication Barriers: Sender Barriers. Receiver Barriers

TEACHING UNIT 3. SOCIAL SKILLS AND ASSERTIVENESS FOR SUCCESS

  1. The Pillars of Social Skills
  2. Skills for Successful Interactions: Develop Your Cognitive and Behavioral Skills
  3. The Power of Assertiveness: Find Your Voice and Achieve Your Goals
  4. Assertiveness Training: Strengthen Your Communication Skills
  5. Nonverbal Communication: The Language That Goes Beyond Words

TEACHING UNIT 4. HOW TO USE COMMUNICATION IN YOUR WORK

  1. 1. Essential Communication in the Business World: Discover Its Importance and Avoid the Negative Effects of Poor Communication
  2. Types of Communication in the Business Environment: Adapting to New Trends
  3. Customer Communication: Providing Quality Service
  4. The Digital Age and Communication: Making the Most of Technological Opportunities
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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.
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Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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