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All Ears

Cross-cutting
Digital Skills

Soft skills

Duration

8:00 p.m.

PRESENTATION

With this training All Ears You'll be able to receive specialized training in this field. Currently, active listening, assertiveness, and empathy are basic concepts used in the business world that foster a positive relationship between companies and individuals. Thanks to this training program’s online methodology, you’ll be able to tailor your learning to your needs and take the rhythm whatever works best for you and conduct the evaluations in a way that relaxed and stress-free. You'll be able to acquire techniques and skills that will improve internal communication within the company. Currently, there is a wealth of information on these topics because of their importance in all kinds of jobs, but with this course, you'll have access to the information with guidance from experts in the field.

Objectives

  • Understanding what the Active listening and how to improve it.

  • Understanding what the empathy and how to express it.

  • Having the opportunity to learn the listening process.

  • Acquire the skills to train the assertiveness.

Syllabus

TEACHING UNIT 1. DO YOU KNOW HOW TO LISTEN?

  1. Reception of the message in the communication process
  2. Active Listening as a Differentiating Factor
  3. How can we improve active listening?
  4. Beyond Words: Nonverbal Communication

LEARNING UNIT 2. LEARN TO LISTEN WITH YOUR WHOLE BEING

  1. Listening with Your Eyes
  2. Listen with your ears
  3. Listening with touch, with the skin
  4. Listen with pleasure
  5. Listening with Your Nose

TEACHING UNIT 3. EMPATHY AS A KEY ELEMENT OF LISTENING

  1. How is empathy developed?
  2. Barriers to Empathy
  3. Strategies for Developing Empathy
  4. How can we express empathy?

TEACHING UNIT 4. HOW TO DEVELOP ASSERTIVENESS?

  1. Assertive Techniques
  2. Assertive Rights
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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.
Specialized Courses Catalog

Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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