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Administrative Techniques

Corporate
Digital Skills

Business Management and Finance

Duration

50h

PRESENTATION

The training program «Administrative Techniques»focuses on providing you with the skills and knowledge essential skills needed to perform administrative duties effectively in various organizations and work environments. This training covers a variety of topics, such as document management, the business communication, the event planning, the basic accounting and the use of office software. You'll learn how to perform administrative tasks effectively, which will allow you to contribute to the operation efficient of a company or organization. In addition, the text emphasizes the importance of organization, precision, and effective communication in the administrative sphere for achieving business objectives.

Objectives

  1. Develop Core Administrative Competencies.

  2. Improve the Communication Skills.

  3. Mastering the Use of Digital Tools y Office Software.

  4. Apply Accounting Principles y Financial Management.

  5. Promote the Efficiency y Organization.

  6. Prepare the Participants for Administrative Roles.

Syllabus

TEACHING UNIT 1. CUSTOMER SERVICE

  1. Personal Welcome
  2. Improve customer service techniques for external and internal customers

LESSON UNIT 2. USING THE PHONE

  1. Projecting a Positive Image of the Company Over the Phone
  2. Basic Principles of the Telephone System
  3. Understanding and Making Yourself Understood on the Phone
  4. Handling Difficult Situations

TEACHING UNIT 3. BUSINESS WRITING (LETTERS, REPORTS, ETC.),

  1. Learn the formulas for writing letters and reports
  2. Writing in a Business Style
  3. Respond Effectively

TEACHING UNIT 4. ACCOUNTING

  1. Heritage
  2. Accounting Cycle
  3. Balance Sheet
  4. Inventory Management
  5. Depreciation: Concept, Systems, and Methods
  6. Provisions
  7. Income Statements
  8. General Chart of Accounts

TEACHING UNIT 5. FILING SYSTEMS

  1. Analyze the file problem
  2. Implement classification systems
  3. Organize the file
  4. Understanding the Life Cycle of an Archive

TEACHING UNIT 6. BUSINESS ETIQUETTE

  1. Etiquette: Making a Good First Impression
  2. Know-how
  3. Official Protocol Techniques

TEACHING UNIT 7. ORGANIZING MEETINGS AND EVENTS

TEACHING UNIT 8. AGENDA

  1. Managing Time
  2. Activities, visits, meetings
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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.
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Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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