Introduction to Six Sigma

TEACHING UNIT 1. INTRODUCTION TO LEAN SIX SIGMA Introduction Contents Project example: wait times at a hospital. Why Six Sigma Historical evolution of improvement. Key elements of Six Sigma Roles and Responsibilities in Six Sigma Chapter Summary Next Steps TEACHING UNIT 2. DEFINE Presentation Chapter Contents Objective of the Define Phase Deliverables Project Selection (CTQ) SIPOC Project Chart Chapter Summary. TEACHING UNIT 3. MEASURE PHASE Introduction Contents Objective of the Measure Phase Deliverables Project Metrics Introduction to Statistics Validation of the Measurement System Capacity. Summary TEACHING UNIT 4. ANALYZE PHASE Presentation Content Objective of the Analyze Phase Deliverables of the Analyze Phase Causes of Variation Defining an Achievable Goal Identifying Causes of Variation Tools for Identifying Sources of Variation Summary References TEACHING UNIT 5. IMPROVE PHASE Presentation Content Objective of the Improve Phase Deliverables Definition of Transfer Function Resistance to Change Establishing the Correct Improvement Strategy Tools for Generating Improvement Alternatives Based on Critical Elements Pilot Tests Analysis of X-Measurement Systems Risk Analysis: FMEA Improvement Implementation Plan Summary TEACHING UNIT 6. CONTROL PHASE Introduction Content Objective of the Control Phase Deliverables Practical Rules for Implementing Improvements Validating the Effectiveness of Improvements Basic Concepts of Process Control Project Handover Project Closure Summary References Author’s Note