Customer Solutions & Telemarketing

Name: Customer Solutions & Telemarketing
Brand: Educa PHAROS
SKU: AFO028CH2
Availability: InStock

Corporate

Digital Skills

Business Management and Finance

Duration

8:00 p.m.

PRESENTATION

Currently, the customers are becoming more and more demanding y critics. The wide availability of companies y products Whether in the local area or online, anywhere in the world, this maximizes shopping opportunities. In this context, it is essential to have the right staff—trained and capable of providing excellent customer service over the phone, addressing customer needs, and responding to their needs through the sale of our product. With this Customer Solutions & Telemarketing Course You'll learn how to reach customers by phone, how to deal with different types of customers, and, ultimately, how to close a phone sale that leaves both parties satisfied.

Objectives

Get an introduction to the world of telemarketing. What it is, its advantages and disadvantages.
Learn sales strategies applied to telemarketing.
Knowing how to satisfy the customer and what can be offered to them.
Understanding Ways to Negotiate and Trade information with the user.
Learning how to identify customer needs and solve them problems y issues.
Learn the basics of marketing y sales techniques.

Syllabus

TEACHING UNIT 1. TELEMARKETING 1. Introduction 2. Telemarketing 3. Telemarketing Sales Tactics 4. Sales Promotions 5. Advantages of Telemarketing 6. Disadvantages TEACHING UNIT 2. FRAMEWORK FOR IDENTIFYING CUSTOMER NEEDS 1. Need-identification technique 2. Questions to contextualize the need at hand 3. Questions to assess the customer’s level of satisfaction 4. Questions about the effects or consequences of the problem 5. Solution-oriented questions TEACHING UNIT 3. SALES TECHNIQUES APPLIED TO TELEMARKETING 1. Introduction to Marketing 2. Sales Techniques 3. Phases of the Sales Interview 4. Activities: Roles of the Salesperson/Telemarketer 5. Customer Follow-Up TEACHING UNIT 4. NEGOTIATION TECHNIQUES 1. Negotiation Strategies 2. Negotiation Tactics 3. Practical Considerations

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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.

Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Are the masterclasses live?

Who is it intended for?

What features does Educa PHAROS have?

What guarantees does Educa PHAROS offer?

Why is Educa PHAROS the best solution?

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.