Writing and Presenting Reports

UNIT 1. KEYS TO GOOD WRITING Guidelines for Effective Communication Barriers to Communication. Solving Communication Problems Useful Communication Techniques Effective Communication Habits. Nonverbal Language Models of Written Documentation UNIT 2. CREATING A GOOD REPORT Setting Objectives Report Writing Report Structure Types of Reports UNIT 3. THE POWER OF LANGUAGE Developing a Writing Style The Use of Language Differences Between Oral and Written Messages Errors to Avoid: Lack of Clarity, Disorganized Presentation, Rambling Style: How to Achieve a Clear, Precise, Direct, Persuasive, and Positive Style The interpersonal communication process Active listening Empathy and assertiveness UNIT 4. BEING PERSUASIVE Persuasion techniques Choice of format Presentation of proposals UNIT 5. THE IMPACT OF THE PRESENTATION Presentation structure Page layout Graphics Overall presentation Revision techniques