Water Services Engineering. Commercial Module

Name: Water Services Engineering. Commercial Module
Brand: Educa PHAROS
SKU: AFO028ZTK
Availability: InStock

Industry-Specific

Digital Skills

Infrastructure Services

Duration

45h

PRESENTATION

The Water Services Engineering Course. Business Module This is a unique opportunity to immerse yourself in a booming industry where demand for workers is constantly growing. Currently, the efficient management of water services and customer relations are essential to ensuring the sustainability and service quality. Through this course, you will develop key skills in the sales management, customer service, and contact center technology. You'll learn how to use quality management systems, optimize the sales cycle, and effectively handle complaints and claims. You'll also become familiar with tools such as the CRM and Multichannel Marketing, which are essential for providing excellent customer service. Upon completing this course, you will be equipped to tackle the challenges of the industry with an innovative, customer-centric approach, allowing you to stand out in the competitive world of water services.

Objectives

– Analyze the management of water services to improve service quality.

– Identify the water business cycle and implement effective strategies.

– Implement quality management systems in the commercial sector.

– Develop skills for efficiently handling complaints and claims.

– Use CRM tools to optimize multichannel customer service.

– Assess customer satisfaction through surveys and service letters.

– Implement data protection measures in the management of contact center services.

Syllabus

TEACHING UNIT 1. COMMERCIAL MANAGEMENT Service Management The Customer: Quality Management System in Commercial Management The Business Cycle: Fraud Management—Reports and Penalties Complaints and Claims System TEACHING UNIT 2. CUSTOMER RELATIONS Customer Service: CRM and Multichannel Approach Customer Service Related to the Water Business Cycle General Overview of the Contact Center Solution Telephone Support In-Person Support Other Service Channels Organization of the contact center service Service sizing Technology Human resources Activity monitoring Outsourcing of contact center services Personal data protection measures Customer satisfaction, approach CRM Satisfaction surveys Service charters Customer advocate

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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.

Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

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Why is Educa PHAROS the best solution?

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.