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ITIL v.4

Industry-Specific
Digital Skills

Project Management

Duration

40 hours

PRESENTATION

The ITIL v.4 course It is your gateway to the dynamic and ever-growing field of IT service management. In an environment where technology is evolving rapidly and organizations are seeking to optimize their services, ITIL v.4 stands out as an essential tool. This course immerses you in the fundamentals of ITIL v.4, covering everything from key dimensions to guiding principles and the best technical practices. You'll gain the skills to align IT services with the needs from the business, thereby improving efficiency and customer satisfaction. The demand for professionals with ITIL expertise is on the rise, as companies seek skilled individuals who can lead digital transformation and the continuous improvement of their services. With an online format, the course offers flexibility so you can learn at your own pace, no matter where you are. Taking this course sets you apart in the job market, preparing you to tackle the current challenges of IT service management.

Objectives

  • Understanding the fundamentals and the The Evolution of ITIL v4 to improve service management.

  • Identify and apply the four dimensions from ITIL v4 Service Management.

  • Analyze and apply the guiding principles to guide decisions in ITIL v4.

  • Integrate best practices ITIL v4 techniques in business processes.

  • Develop skills to improve efficiency in ITIL service management.

  • Implement ITIL v4 strategies to optimize the delivery from services.

  • Evaluate and adapt processes in accordance with ITIL v4 best practices.

Syllabus

TEACHING UNIT 1. INTRODUCTION TO ITIL V4 Introduction ITIL and Other Frameworks Key Concepts (I) Key Concepts (II) Key Concepts (Utility, Assurance, and Summary) LEARNING UNIT 2. DIMENSIONS The 4 Dimensions of Service Management (I) The 4 Dimensions of Service Management (II) Cloud Computing and PESTLE Application of ITIL Introduction to SVS LEARNING UNIT 3. ITIL GUIDING PRINCIPLES ITIL V4 Guiding Principles (I) ITIL V4 Guiding Principles (II) ITIL V4 Guiding Principles (III) Value Chain Governance and Continuous Improvement LEARNING UNIT 4. TECHNICAL BEST PRACTICES General Management Practices Service Management Practices Technical Management and Agile ITMS Practices
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Many courses can be credited toward the master's programs at Structuralia.
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Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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