Introduction to Business Etiquette and Communication

Cross-cutting
Digital Skills

Soft skills

Duration

30h

PRESENTATION

Thanks to this training in Introduction to Business Etiquette and Communication You'll get a first glimpse into the world of protocol and its importance within a organization or company. At the various events in which an organization participates, it is important to know how to conduct oneself, and to do so, it is necessary to have a basic understanding that helps us take the appropriate stance. Through this training, we can also acquire a set of skills that will allow us to communication from a more professional perspective, tailored to the context or the audience we are addressing. Finally, students will have the opportunity to study the business they run or work for, so that they can propose ideas.

Objectives

  • To gain a general understanding of what the the world of protocol.

  • Knowing the best positions in a event.

  • To have the opportunity to discover communication skills.

  • Gain an understanding of brand communication.

  • Understand the actions to be taken in the customer service.

Syllabus

VIDEO LESSON 1. TYPES OF PROTOCOL VIDEO LESSON 2. CHAIRMANSHIPS AND ORDER OF PRECEDENCE AT BUSINESS EVENTS VIDEO LESSON 3. COMMUNICATION SKILLS AND COMPETENCIES VIDEO LESSON 4. BRAND COMMUNICATION VIDEO LESSON 5. THE POWER OF COMMUNICATION: KEY SKILLS FOR CUSTOMER SERVICE
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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.

Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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