How to Build Long-Term Relationships with Customers

Name: How to Build Long-Term Relationships with Customers
Brand: Educa PHAROS
SKU: AFO028MXK
Availability: InStock

Cross-cutting

Digital Skills

Soft skills

Duration

45h

PRESENTATION

How to Build Long-Term Relationships with Customers It is crucial in today's business environment, where customer loyalty and satisfaction are essential to sustained success. This program offers strategies y tools practices to build and maintain lasting and meaningful relationships with customers. You will develop skills in effective communication, implementation of systems for CRM, and creating memorable experiences for customers. You’ll learn how to analyze customers’ needs and expectations, apply customer loyalty techniques, and handle feedback constructively. The course combines theory and practical examples to strengthen your connection with customers and improve retention and brand loyalty.

Objectives

Establish and maintain long-term relationships with customers.
Implement effective strategies for customer loyalty y withholding.
Create memorable experiences to strengthen brand loyalty.
Analyze and respond appropriately to the feedback of customers.

Syllabus

VIDEO LESSON 1. AFTER-SALES SERVICE: THE KEY TO BUILDING CUSTOMER LOYALTY VIDEO LESSON 2. RELATIONSHIP MARKETING: BUILDING LASTING RELATIONSHIPS WITH YOUR CUSTOMERS VIDEO LESSON 3. KEYS TO PROPERLY ORGANIZING A CUSTOMER PORTFOLIO VIDEO LESSON 4. THE 10 ESSENTIAL FUNCTIONS OF A GOOD CRM VIDEO LESSON 5. SOCIAL CRM TO IMPROVE CUSTOMER RELATIONSHIPS VIDEO LESSON 6. CREATING A CUSTOMER JOURNEY MAP VIDEO LESSON 7. CUSTOMER RELATIONSHIP MANAGEMENT AND RELATIONAL MARKETING VIDEO LESSON 8. EMPATHY MAP

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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.

Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Are the masterclasses live?

Who is it intended for?

What features does Educa PHAROS have?

What guarantees does Educa PHAROS offer?

Why is Educa PHAROS the best solution?

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.