DISC Methodology

Name: DISC Methodology
Brand: Educa PHAROS
SKU: AFO028T31
Availability: InStock

Cross-cutting

Digital Skills

Soft skills

Duration

25h

PRESENTATION

The DISC Methodology Course It's your gateway to a world where understanding human behavior becomes your greatest ally. In a professional environment where personalization and customer understanding are key, the ability to identify and adapt to different personality types will give you a competitive advantage. You'll learn to analyze the behavior customer experience, make strategic decisions about products and pricing, and improve customer satisfaction using tools to measure perceived quality. In addition, you'll discover how to manage human talent and boost sales by applying the DISC methodology. With the growing demand for adaptable and empathetic professionals in the job market, this online course will equip you to stand out in any industry. Not only will you improve your interpersonal skills, ...but you'll also enhance your leadership and sales skills, setting yourself apart from the competition. Join us and transform the way you engage with the professional world.

Objectives

Understanding the behavior customer data to improve your sales strategies.
Identify the needs the client using the DISC methodology.
Apply the DISC methodology to classify the behavior the customer's.
Analyze factors that influence the behavior the client's to optimize results.
Use tools to measure the quality perceived quality and customer satisfaction.
Manage the human talent by identifying DISC profiles.
Implement the DISC system to maximize your sales and set yourself apart.

Syllabus

TEACHING UNIT 1. THE CUSTOMER 1. The customer 2. Customer behavior 3. Customer needs 4. Types of customers 5. Analysis of customer behavior 6. Factors influencing customer behavior 7. Models of customer behavior TEACHING UNIT 2. DECISIONS THAT INFLUENCE THE CUSTOMER 1. Product Decisions 2. Distribution Decisions 3. Pricing Decisions TEACHING UNIT 3. DISC METHODOLOGY 1. Classification of Behavior 2. DISC Methodology 3. Applying the Method in Sales TEACHING UNIT 4. PERCEIVED QUALITY AND CUSTOMER SATISFACTION 1. Tools for Measuring Perceived Quality (customer satisfaction) 2. Perceived quality from the consumer’s perspective 3. Service quality 4. Why measure perceived quality? 5. Why is it difficult to measure perceived quality? 6. Tools for measuring customer satisfaction LEARNING UNIT 5. HUMAN TALENT MANAGEMENT THROUGH THE DISC METHODOLOGY 1. How to Identify Each Person’s DISC Profile: The Best Tool for Getting to Know Your Employees 2. How to Recruit the Most High-Impact Employees for the Company 3. Successfully identify an employee’s profile and maximize their performance 4. DISC for team management in companies TEACHING UNIT 6. HOW TO BOOST SALES USING THE DISC METHODOLOGY 1. Applying the DISC System for Sales Success 2. How to Act When Contacting a Customer 3. Identifying and Understanding Your Customer’s Profile 4. Stand Out from the Competition with DISC—I’ll Show You How

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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.

Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

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Why is Educa PHAROS the best solution?

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.