Customer Experience

Name: Customer Experience
Brand: Educa PHAROS
SKU: AFO028FNT
Availability: InStock

Industry-Specific

Digital Skills

Other Sectors

Duration

10 a.m.

PRESENTATION

A professional with experience in customer management is highly valued by companies as a way to achieve business success. Only those companies that are capable of creating unique products and experiences Exclusive purchasing strategies are what allow companies to stand out in the market and maintain their competitive position. Thanks to Customer Experience You'll be able to attract and retain customers by identifying key areas for improvement and spotting opportunities in the relationships built between the brand and the consumer.

Become a specialized professional with the most innovative customer management tools through a training entirely practical and tailored to market needs.

Objectives

Create strategies directed to improve customer satisfaction.
Designing experiences of purchase unique.
Attract and Retain customers to maintain long-term relationships.
Learn about the tools the most innovative ways to gain in-depth insight into customers.

Syllabus

TEACHING UNIT 1. CUSTOMER JOURNEY: THE CUSTOMER JOURNEY YOU NEED TO UNDERSTAND Customer journey: Understand your customers’ motivations The customer journey: Identify key moments of interaction between the user and the company Suggestions for improvement to encourage customer return Tools for Creating the Perfect Customer Journey Trends and Challenges in Developing a Customer Journey Map Introduction to the Buyer Persona: The Ideal Customer How to Create Your Buyer Persona LEARNING UNIT 2. USER EXPERIENCE AS THE FOUNDATION OF YOUR STRATEGY UX/CX to Give Your Company a Competitive Advantage CJM to Optimize the User Experience and Your Funnel What Benefits Does a Customer Journey Map Offer? MOT and Pain Points Voice of the Customer (VOC) and Experience Redesign LEARNING UNIT 3. BUILD CUSTOMER LOYALTY The company understands customer needs Increased customer satisfaction Personalized customer service Unique customer records in the database Improved customer service

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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.

Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Are the masterclasses live?

Who is it intended for?

What features does Educa PHAROS have?

What guarantees does Educa PHAROS offer?

Why is Educa PHAROS the best solution?

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.