Agile Service Management

Name: Agile Service Management
Brand: Educa PHAROS
SKU: AFO028Q7X
Availability: InStock

Industry-Specific

Digital Skills

Project Management

Duration

40 hours

PRESENTATION

The demand for Agile Service Management is skyrocketing as businesses strive to adapt to fast-paced market changes and enhance their service delivery. This course offers you the opportunity to master the integration of Agile principles into service management, a skillset highly sought after in today’s competitive job market. You’ll explore key dimensions of service management and learn to apply Agile practices to maximise service value. By engaging with this course, you’ll gain the ability to drive efficiency, foster innovation, and improve customer satisfaction. Embrace this chance to elevate your career prospects and become a valuable asset to any organisation by acquiring the expertise to transform service management through Agile methodologies.

Objectives

– Understand the dimensions of service management to improve service delivery.

– Apply Agile principles to enhance flexibility in service management processes.

– Identify service value to align with organisational goals effectively.

– Implement Agile practices to optimise service management workflows.

– Analyse service management dimensions to identify areas for improvement.

– Integrate Agile methodologies to foster continuous improvement in services.

– Evaluate service value to ensure alignment with customer expectations.

Syllabus

UNIT 1. SERVICE MANAGEMENT DIMENSIONS Service management in the digital transformation context Foundations of service management Dimensions of service management Information and technology; partners and suppliers Value chains, processes, and external factors UNIT 2. AGILE PRINCIPLES FOR SERVICE MANAGEMENT Approach to agile service management Agile principles of service management (I) Agile principles for service management (II) Agile principles for service management (III) Agile principles for service management (IV) UNIT 3. SERVICE VALUE Service value Service value system Service value chain Activities of the service value chain Improvement UNIT 4. AGILE PRACTICES FOR SERVICE MANAGEMENT Stakeholders involved in the delivery of services Agile management of technological services Service management practices (I) Service management practices (II) Service management practices (III)

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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.

Facts about our area

+ 1.483

Hours

+88.999

Minutes

264

Courses

Are the masterclasses live?

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Why is Educa PHAROS the best solution?

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.