Agile Service Management

Sectorial

Competencias Digitales

Gestión de Proyectos

Duración

40h

PRESENTACIÓN

The demand for Agile Service Management is skyrocketing as businesses strive to adapt to fast-paced market changes and enhance their service delivery. This course offers you the opportunity to master the integration of Agile principles into service management, a skillset highly sought after in today’s competitive job market. You’ll explore key dimensions of service management and learn to apply Agile practices to maximise service value. By engaging with this course, you’ll gain the ability to drive efficiency, foster innovation, and improve customer satisfaction. Embrace this chance to elevate your career prospects and become a valuable asset to any organisation by acquiring the expertise to transform service management through Agile methodologies.

Objetivos

– Understand the dimensions of service management to improve service delivery.

– Apply Agile principles to enhance flexibility in service management processes.

– Identify service value to align with organisational goals effectively.

– Implement Agile practices to optimise service management workflows.

– Analyse service management dimensions to identify areas for improvement.

– Integrate Agile methodologies to foster continuous improvement in services.

– Evaluate service value to ensure alignment with customer expectations.

Temario

UNIT 1. SERVICE MANAGEMENT DIMENSIONS Service management in the digital transformation context Foundations of service management Dimensions of service management Information and technology; partners and suppliers Value chains, processes, and external factors UNIT 2. AGILE PRINCIPLES FOR SERVICE MANAGEMENT Approach to agile service management Agile principles of service management (I) Agile principles for service management (II) Agile principles for service management (III) Agile principles for service management (IV) UNIT 3. SERVICE VALUE Service value Service value system Service value chain Activities of the service value chain Improvement UNIT 4. AGILE PRACTICES FOR SERVICE MANAGEMENT Stakeholders involved in the delivery of services Agile management of technological services Service management practices (I) Service management practices (II) Service management practices (III)

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Datos de nuestra área

+ 1.483

Horas

+88.999

Minutos

264

Cursos

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¿Por qué Educa PHAROS es la mejor solución?

Educa PHAROS es un modelo formativo de nueva generación que posiciona al capital humano de la empresa a la vanguardia. A través de una plataforma que se adapta a la imagen corporativa de cada empresa y con un total de más de 900 cursos se consigue una formación específica para cada organización. La tarifa plana ilimitada, proporciona a cada empresa el número de cursos que se ajuste a sus necesidades y también la posibilidad de determinar qué empleados podrán tener acceso.