Communicating with Assertiveness and Empathy

Name: Communicating with Assertiveness and Empathy
Brand: Educa PHAROS
SKU: AFO02989V
Availability: InStock

Corporate

Digital Skills

Business Management and Finance

Duration

7:00 p.m.

PRESENTATION

It often happens that we encounter difficulties because we misinterpret what others are trying to communicate—or what we ourselves are trying to communicate—and the message we send is not understood, leading to problems in the workplace. This issue can be avoided by developing emotional intelligence and designing communication strategies that allow us to convey messages that are effective, empathetic, and assertive.

Objectives

– To learn the main elements of the communication process and the factors that promote effective communication.
– To learn techniques for improving active listening.
– To understand the difference between assertive and empathetic communication and the importance of incorporating both into your communication style.

Syllabus

UNIT 1. COMMUNICATING EFFECTIVELY The importance of communicating well Main elements of the communication process Levels of communication Elements that support communication Elements that hinder communication UNIT 2. DO YOU KNOW HOW TO LISTEN? Message reception in the communication process Active listening as a distinguishing factor Tools to promote active listening Beyond words: Nonverbal communication UNIT 3. EMPATHY: THE CORNERSTONE OF RELATIONSHIPS Importance of developing communication skills What is empathy? Training and phases of empathy Effects and benefits of empathy Challenges in developing an empathetic attitude UNIT 4. ASSERTIVENESS: DEFENDING YOUR INTERESTS WITHOUT CREATING CONFLICT Assertiveness Behavioral styles How to develop assertiveness

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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.

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+ 1.483

Hours

+88.999

Minutes

264

Courses

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Why is Educa PHAROS the best solution?

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.