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Communicating with Assertiveness and Empathy

Corporate
Digital Skills

Business Management and Finance

Duration

19h

PRESENTACIÓN

It often happens that we face difficulties due to an incorrect interpretation of what others want to communicate—or what we want to communicate ourselves—and the message received is not understood, creating problems in the workplace. This issue can be avoided by developing emotional intelligence and designing communication strategies that allow us to deliver effective, empathetic, and assertive messages.

Objetivos

– To learn the main elements of the communication process and the factors that promote effective communication.
– To learn tools to enhance active listening.
– To understand the difference between assertive and empathetic communication and the importance of integrating both into your communication style.

Temario

UNIT 1. COMMUNICATING EFFECTIVELY The importance of communicating well Main elements of the communication process Levels of communication Elements that support communication Elements that hinder communication UNIT 2. DO YOU KNOW HOW TO LISTEN? Message reception in the communication process Active listening as a differentiating element Tools to promote active listening Beyond words. Non-verbal communication UNIT 3. EMPATHY: THE CORNESTONE OF RELATIONSHIPS Importance of developing communicative skills What is empathy? Training and phases of empathy Effects and benefits of empathy Difficulties in developing an empathic attitude UNIT 4. ASSERTIVENESS: DEFENDING YOUR INTERESTS WITHOUT GENERATING CONFLICT Assertiveness Behavioral styles How to develop assertiveness
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Are the Educa PHAROS courses eligible for credit?

Many courses can be credited toward the master's programs at Structuralia.
Catálogo Cursos Especializados

Datos de nuestra área

+ 1.483

Hours

+88.999

Minutos

264

Courses

Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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