Thanks to this Corporate IT Course, you'll gain firsthand insight into the key concepts for properly managing the IT Services, such as its processes, the functions and roles of each, and how to ensure their continuous improvement. In addition, you’ll learn about the dimensions of service management and the organizations and people involved in it, along with partners and suppliers. We must not forget the focus on the business and how to manage the services within it, with collaboration and communication being of great importance, in addition to the flexibility and the adaptability. Finally, you'll learn about the value chain—its planning, design, and transition—and, as with everything else, how to continuously improve it.
Yes. All Educa PHAROS masterclasses are held live so you can interact with the speakers, ask questions, and participate in real time.