The Master’s in Facility Management is the strategic response to the profound transformation of the dynamics of work, designed for professionals in the real estate management and general services sector who seek to optimize the cost and operation of property-related services, creating superior working conditions. You recognize that today’s business environment—with its constant pace of change and pervasive digitalization—is redefining operational and strategic needs. Through this program, you will delve into the fundamentals of facility management, understanding its added value as a driver of efficiency and a key support for other departments. You will develop active leadership skills, enabling you to define and implement strategies that not only drive cost optimization but also plan investments and explore the most innovative trends in asset management. You’ll approach property management from a financial and legal perspective, updating your knowledge to anticipate challenges and take advantage of new applications in the sector. This approach will enable you not only to manage but also to lead the evolution of general services and infrastructure, ensuring that your organization remains at the forefront in a context of continuous change. You will delve deeply into operations management and building maintenance, adopting a comprehensive perspective that spans from strategic planning to tactical execution, always with the goal of maximizing asset performance and sustainability. This master’s program equips you to make informed and strategic decisions in property management, solidifying your role as a multidisciplinary and visionary professional.
Objectives
• Drive the strategic integration of facilities management to generate organizational value.
• Develop and implement advanced models for cost optimization and financial planning in infrastructure management.
• Lead the transformation of general services and property operations, adapting to digitalization and new work dynamics.
• Master the fundamental accounting and legal aspects of property and asset management.
• Update and apply maintenance and technical services management methodologies, incorporating innovative trends.
• Analyze the impact of new technologies and state-of-the-art practices in asset management to foster innovation.
• Base strategic decisions on a deep understanding of the business and finance as applied to real estate management.
• Exercise proactive leadership to define and execute the corporate-level strategy for services and facilities management.
Methodology
At Educa PHAROS, we use a highly practical methodology focused on the direct application of knowledge in the student’s professional environment, combining theoretical content with real-world cases, digital tools, and support from a team of specialized instructors.
Program
Fundamentals and Introduction to Facility Management
Facility Management Services, Organizations, and Certifications
The DNA of the Facility Manager
Profile and Skills of a Facility Manager, Belbin and DISC Methods
Facility Management's Support for the Business Strategy
Facilities Organization and Types of Departmental Structures
Development of a Strategic Plan for Facility Management
Local, Regional, and Global Strategies in Facility Management
Outsourcing (I) - Definition
Outsourcing of Services (II)
Self-Leadership Strategies: Find Your IKIGAI
Team Leadership
Performance Management. Development Discussions
Developing High-Performance Teams
Cross-Functional and Management Skills in Facility Management
Method for Establishing a Facility Management Department (I)
Method for Establishing a Facility Management Department (II)
Method for Establishing a Facility Management Department (III)
Method for Establishing a Facility Management Department (IV)
Method for Establishing a Facility Management Department (V)
Identification and Tracking of Building Costs
Methodologies for Optimizing Facilities Costs
Case Study: Learn How to Identify Trends (I)
Case Study: Learn to Identify Trends (II)
Depreciation Strategy and Other Considerations in Cost Control
Types of Budget Structures (Budget Plans)
Financial Concepts (I)
Financial Concepts (II)
Financial Concepts and Cost Reporting
Examples of Cost Center Analysis and Classification
Trends in Facilities Management and New Areas of Application (I)
Trends in Facilities Management and New Areas of Application (II)
Facility Management in the Hotel Industry
Facility Management and the Retail Sector
Facility Management in Production Environments
Investment Analysis
Life Cycle Analysis of Assets
Planning a Multi-Year Investment Plan
Asset Condition Classification Systems
Property Portfolio Management
Structural elements, enclosures, building envelopes, and exteriors
Accessibility and the Removal of Architectural Barriers
Differences in facilities by sector
Critical Infrastructure and the FM (I)
Critical Infrastructure and the FM (II)
Organization of an Occupational Safety Department under the Facility Manager
Basic Principles of Workplace Safety (I)
Basic Principles of Workplace Safety (II)
Basic Principles of Workplace Safety (III)
Basic Principles of Auditing and Coordination of Business Activities
Facility Planning and Cleaning Systems
CIC (Critical Infrastructure Cleaning)
Catering Services, Food Service
Private Security Management at FM (I)
Private Security Management at FM (II)
Hard Services and the "yellow line" concept: production environments vs. corporate environments
Hard Services - IT, Audiovisual, and Telecommunications
Hard Services - HVAC - Air Quality
Hard Services - Electrical Installations and Lighting Control in Smart Buildings
Basics of Energy and Water Management - The Tug-of-War Between Consumption and Cost
Building and Evaluating Your FM Team
Evaluation of FM Operations and Process Optimization
Development of a Balanced Scorecard: Considerations
User-friendly services; amenities as a form of emotional compensation
Performance Monitoring Indicators
International Standards in Facility Management: An Introduction
Structuring ISO Standards for Facilities (I)
Structuring ISO Standards for Facilities (II)
Facilities Contracting Models
Preparation of RFIs and RFPs and Objective Evaluation Criteria
The Procurement Function in Facilities: Sourcing vs. Purchasing
Contract and Subcontract Management
Integrated Contracts, IFM Concept
Output-Based Approach vs. Prescriptive Contracting
Outsourcing, Subrogation, and Legal and Labor Risks
Building Performance Audit
Corporate Security Audit
Quality and Environmental Systems in the Facilities Sector
KPIs for Building Performance
Due Diligence, Start-up, and Commissioning
Principles of Risk Management and the Role of the Facility Manager
Development of a Risk Matrix
Disaster Recovery Plans and Basic Cybersecurity
Development of an Emergency Plan
Crisis and Emergency Communication Management
Fundamentals of Project Management and the Project Life Cycle
Project Management Processes
Knowledge Areas of Project Management: Integration, Scope, and Time (I)
Knowledge Areas in Project Management: Integration, Scope, and Time (II)
Stakeholder Management and Plan Development
Knowledge Areas in Project Management. Cost Management
Areas of expertise in project management. Quality
Areas of expertise in project management: Human Resources and Communications
Knowledge Areas in Project Management: Risks and Procurement
The Ten Commandments of an Excellent Project Manager
Complex Construction Projects: The Introduction of the Facility Manager and the Value They Add
Projects Involving Significant Organizational Change: The Role of the Facility Manager
Facilities Management in High-Risk Environments
When We Don't Know the Final Outcome: Innovation Projects
Risks Faced by Facility Managers and How to Manage Them
Change Management and Facilities
How to Deal with Changes That Seem Impossible
Talent Acquisition and Facilities
Find your place. Where should the Facility Manager be located?
Educa PHAROS is a training solution for businesses that centralizes learning, simplifies user management, and allows you to track progress through dashboards and reports.
It is designed for organizations that want to develop internal skills, standardize role-based training, and have traceability and learning metrics.
It includes learning paths by profile, user and permission management, progress reports, certification, and access to masterclasses or live sessions (depending on the plan).
It is based on best practices in security, access control, learning traceability, and implementation support. Customize this text according to your commitments (SLA, compliance, etc.).
Educa PHAROS is a next-generation training model that places a company’s human capital at the forefront. Through a platform that adapts to each company’s corporate identity and offers a total of more than 900 courses, it provides tailored training for each organization. The unlimited flat-rate plan provides each company with the number of courses that best suits its needs, as well as the ability to determine which employees will have access.
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Architecture and Construction 
Spanish 
Credits: 60 ECTS
Leadership and Management 
Spanish
60 ECTS