Communication for Leaders and Managers

UNIT 1. DEVELOP YOUR COMMUNICATION SKILLS Plurality of communication The elements of the communicative process Types and levels of communication tips to improve communication Barriers to communication UNIT 2. DO YOU WANT TO BE A GOOD COMMUNICATOR? Effective interpersonal communication Conversational skills Application of conversational skills in the interview context Public speaking: The art of speaking before an audience Improving intra-group and inter-group communication UNIT 3. NEURO-LINGUISTIC PROGRAMMING FOR CONSCIOUS COMMUNICATION Communication in the company Analysis of communication channels Reprogramming for improved communication Neurolinguistic communication Enriched communication UNIT 4. THE POWER OF EMPATHETIC COMMUNICAITON What is non-violent communication? Compassionate communication Assertive communication Conversational and interaction acts in groups Sending non-judgmental messages Making requests and dealing with criticism Expressing frustration effectively