Writing and Presenting Reports

UNIT 1. KEYS TO GOOD WRITING Guidelines for Effective Communication Barriers to Communication. Solving Communication Problems Useful Communication Techniques Effective Communication Habits. Nonverbal Language Models of Written Documentation UNIT 2. CREATING A GOOD REPORT Setting objectives Report writing Report structure Types of reports UNIT 3. THE POWER OF LANGUAGE Cultivating a style The use of language Differences between oral and written messages Errors to avoid: Lack of clarity, disorganized presentation, rambling Style How to achieve a clear, precise, direct, persuasive and positive style The interpersonal communication process Active listening Empathy and assertiveness UNIT 4. BEING PERSUASIVE Persuasion techniques Choice of format Presentation of proposals UNIT 5. INFLUENCE OF THE PRESENTATION Presentation structure Page layout Graphics Overall presentation Revision techniques