{"id":28769,"date":"2026-02-23T23:05:55","date_gmt":"2026-02-23T22:05:55","guid":{"rendered":"https:\/\/www.educapharos.com\/moocs\/gestion-de-los-clientes-usuarios-y-consumidores-en-responsabilidad-social-empresarial\/"},"modified":"2026-02-23T23:05:55","modified_gmt":"2026-02-23T22:05:55","slug":"management-of-clients-users-and-consumers-in-corporate-social-responsibility","status":"publish","type":"mooc_course","link":"https:\/\/educapharos.com\/en\/gestion-de-los-clientes-usuarios-y-consumidores-en-responsabilidad-social-empresarial\/","title":{"rendered":"Managing Customers, Users, and Consumers in Corporate Social Responsibility"},"content":{"rendered":"<p>The Course <strong>Managing Customers, Users, and Consumers in Corporate Social Responsibility<\/strong> offers you a unique opportunity to stand out in a field that is constantly growing. Currently, the demand for professionals trained in management <strong>responsible and sustainable<\/strong> The field of customer and consumer relations is booming. This course will provide you with the <strong>necessary tools<\/strong> to understand and apply <strong>Key Concepts in CSR<\/strong>, improve communication with customers and enhance their experience. You'll learn how to implement sustainable strategies for products and services, thereby strengthening the image and the <strong>positive impact <\/strong>in your organization. Through a flexible online program, you\u2019ll gain essential skills to become a leader in social responsibility, optimizing your relationship with your customers and expanding your <strong>job opportunities<\/strong> in a competitive market.<\/p>","protected":false},"excerpt":{"rendered":"<p>This course on Customer, User, and Consumer Management in Corporate Social Responsibility is designed for professionals and graduates in the sector who are interested in gaining a deeper understanding of customer, user, and consumer management within the framework of Corporate Social Responsibility. Through the study of key concepts, management tools, dialogue, and sustainability in products and services, participants will expand their understanding and skills in CSR.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"educalms_repo_code":"AFO028Q2Y","educalms_repo_id":"4228489","educalms_lang":"es","educalms_duration":"40","educalms_duration_type":"693","educalms_image":"https:\/\/cdn.educaedtech.com\/content\/Biblioteca%20de%20Imagenes%2FBanco%20de%20Imagenes%2Fcontent-handsome-lawyer-meeting-with-client-NSGW68X.jpg","educalms_tags":"Responsabilidad social, gesti\u00f3n de clientes, experiencia del cliente, sostenibilidad empresarial, di\u00e1logo con consumidores, herramientas de RSC, satisfacci\u00f3n del usuario, fidelizaci\u00f3n de clientes, productos sostenibles, servicios responsables, compromiso social, estrategias de RSC, impacto positivo, atenci\u00f3n al cliente, \u00e9tica empresarial","educalms_tittle":"Gesti\u00f3n de los Clientes, usuarios y consumidores en Responsabilidad social Empresarial","educalms_type_of_training":"752","educalms_description":"<p>El curso <strong>Gesti\u00f3n de los Clientes, Usuarios y Consumidores en Responsabilidad Social Empresarial<\/strong> te ofrece una oportunidad \u00fanica para destacar en un \u00e1mbito en constante crecimiento. En la actualidad, la demanda de profesionales capacitados en gesti\u00f3n <strong>responsable y sostenible<\/strong> de relaciones con clientes y consumidores est\u00e1 en auge. Este curso te proporcionar\u00e1 las <strong>herramientas necesarias<\/strong> para comprender y aplicar <strong>conceptos clave de la RSC<\/strong>, mejorar el di\u00e1logo con clientes y enriquecer su experiencia. Aprender\u00e1s a implementar estrategias sostenibles en productos y servicios, fortaleciendo as\u00ed la imagen y el <strong>impacto positivo <\/strong>de tu organizaci\u00f3n. A trav\u00e9s de una metodolog\u00eda online flexible, adquirir\u00e1s habilidades esenciales para convertirte en un l\u00edder en responsabilidad social, optimizando la relaci\u00f3n con tus clientes y ampliando tus <strong>oportunidades laborales<\/strong> en un mercado competitivo.<\/p>","educalms_objectives":"<ul><li><p>Identificar los <strong>conceptos clave<\/strong> de la responsabilidad social empresarial en la gesti\u00f3n de clientes.<\/p><\/li><li><p>Aplicar herramientas de <strong>gesti\u00f3n RSC <\/strong>para mejorar la relaci\u00f3n con el cliente, usuario y consumidor.<\/p><\/li><li><p>Desarrollar habilidades para establecer un <strong>di\u00e1logo efectivo <\/strong>con clientes y usuarios.<\/p><\/li><li><p>Evaluar la experiencia del cliente a trav\u00e9s de la implementaci\u00f3n de <strong>estrategias RSC.<\/strong><\/p><\/li><li><p>Integrar <strong>pr\u00e1cticas de sostenibilidad<\/strong> en el desarrollo de productos y servicios.<\/p><\/li><li><p>Analizar <strong>casos de \u00e9xito<\/strong> en la gesti\u00f3n de la responsabilidad social empresarial.<\/p><\/li><li><p>Proponer mejoras en la <strong>pol\u00edtica de atenci\u00f3n al cliente<\/strong> basadas en principios de sostenibilidad.<\/p><\/li><\/ul>","educalms_what_prepares_you_for":"<p>Este curso de <strong>Gesti\u00f3n de los Clientes, Usuarios y Consumidores en Responsabilidad Social Empresarial <\/strong>te prepara para gestionar eficazmente la relaci\u00f3n con clientes, usuarios y consumidores, incorporando principios de responsabilidad social empresarial. Aprender\u00e1s a utilizar <strong>herramientas de gesti\u00f3n RSC<\/strong>, a fomentar un <strong>di\u00e1logo constructivo<\/strong> y a mejorar la experiencia del cliente. Adem\u00e1s, te capacitar\u00e1 para integrar pr\u00e1cticas de sostenibilidad en productos y servicios, fortaleciendo as\u00ed el <strong>compromiso social y ambiental<\/strong> de tu organizaci\u00f3n.<\/p>","educalms_audience":"<p>Este curso de <strong>Gesti\u00f3n de los Clientes, Usuarios y Consumidores en Responsabilidad Social Empresarial <\/strong>est\u00e1 dirigido a profesionales y titulados del sector interesados en profundizar en la gesti\u00f3n de clientes, usuarios y consumidores dentro del marco de la <strong>Responsabilidad Social Empresarial<\/strong>. A trav\u00e9s del estudio de conceptos clave, herramientas de gesti\u00f3n, di\u00e1logo y sostenibilidad en productos y servicios, los participantes ampliar\u00e1n su <strong>comprensi\u00f3n y habilidades<\/strong> en RSC.<\/p>","educalms_academies":"904","educalms_area_group":"Corporativo","educalms_area_id":"15","educalms_area_name":"Compliance, Calidad y PRL","educalms_academy_ids":"904"},"mooc_category":[286,252,304],"class_list":["post-28769","mooc_course","type-mooc_course","status-publish","mooc_category-area-15","mooc_category-group-corporativo","mooc_category-academy-904"],"acf":[],"_links":{"self":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/mooc_course\/28769","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/media?parent=28769"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/mooc_category?post=28769"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}