{"id":28260,"date":"2026-02-23T19:21:01","date_gmt":"2026-02-23T18:21:01","guid":{"rendered":"https:\/\/www.educapharos.com\/moocs\/educacion-de-la-voz-y-control-del-estres-en-la-atencion-telefonica\/"},"modified":"2026-02-23T19:21:01","modified_gmt":"2026-02-23T18:21:01","slug":"voice-training-and-stress-management-in-customer-service","status":"publish","type":"mooc_course","link":"https:\/\/educapharos.com\/en\/educacion-de-la-voz-y-control-del-estres-en-la-atencion-telefonica\/","title":{"rendered":"Voice Training and Stress Management in Customer Service"},"content":{"rendered":"<p>This training focuses on <strong>train professionals<\/strong> who work in call centers to cope with the work-related stress of <strong>effectively<\/strong>, improve their verbal communication and <strong>practice relaxation techniques<\/strong> that allow them to maintain an optimal state of calm and focus during the <strong>telephone interactions. <\/strong>This training program is designed for professionals who wish to <strong>improve their performance<\/strong> in call center settings and <strong>reduce<\/strong> the effects <strong>negative effects of stress<\/strong> in his work.<\/p>","protected":false},"excerpt":{"rendered":"<p>This training program is specifically designed for professionals working in the field of telephone customer service. Throughout the various training modules, participants will explore key topics related to managing stress in this work environment, improving the quality of verbal communication, and applying relaxation techniques.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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efectiva<\/strong>, mejorar su comunicaci\u00f3n vocal y <strong>aplicar t\u00e9cnicas de relajaci\u00f3n<\/strong> que les permitan mantener un estado de calma y atenci\u00f3n \u00f3ptimos durante las <strong>interacciones telef\u00f3nicas. <\/strong>Esta formaci\u00f3n est\u00e1 dise\u00f1ada para profesionales que desean <strong>mejorar su rendimiento<\/strong> en entornos de atenci\u00f3n telef\u00f3nica y <strong>reducir<\/strong> los efectos <strong>negativos del estr\u00e9s<\/strong> en su trabajo.<\/p>","educalms_objectives":"<ul><li><p>Comprender el estr\u00e9s en la atenci\u00f3n telef\u00f3nica.<\/p><\/li><li><p>Abordar las fuentes de estr\u00e9s laboral.<\/p><\/li><li><p>Mejorar el uso de la voz en la comunicaci\u00f3n telef\u00f3nica.<\/p><\/li><li><p>Aplicar t\u00e9cnicas de relajaci\u00f3n en el trabajo telef\u00f3nico.<\/p><\/li><li><p>Prevenir problemas vocales en la atenci\u00f3n telef\u00f3nica.<\/p><\/li><\/ul>","educalms_what_prepares_you_for":"<p>Esta formaci\u00f3n tiene como objetivo principal <strong>preparar a los profesionales<\/strong> que trabajan en <strong>atenci\u00f3n telef\u00f3nica<\/strong> para <strong>gestionar el estr\u00e9s<\/strong> de manera efectiva, <strong>comprendiendo sus causas y efectos<\/strong>, y aplicando estrategias de prevenci\u00f3n. Adem\u00e1s, busca mejorar la calidad de la comunicaci\u00f3n vocal a trav\u00e9s de conocimientos y habilidades en foniatria y educaci\u00f3n para la voz, <strong>previniendo posibles problemas vocales<\/strong>. Asimismo, ense\u00f1a a aplicar t\u00e9cnicas de relajaci\u00f3n para <strong>mantener<\/strong> un estado de <strong>calma<\/strong> y atenci\u00f3n \u00f3ptimos durante la atenci\u00f3n telef\u00f3nica, lo que contribuye a un desempe\u00f1o m\u00e1s efectivo y a <strong>reducir los efectos negativos del estr\u00e9s.<\/strong><\/p>","educalms_audience":"<p>Esta formaci\u00f3n est\u00e1 espec\u00edficamente dise\u00f1ada <strong>para profesionales<\/strong> que trabajan en el campo de la <strong>atenci\u00f3n telef\u00f3nica.<\/strong> A lo largo de las diferentes unidades did\u00e1cticas, se abordan temas fundamentales para <strong>gestionar el estr\u00e9s<\/strong> en este entorno laboral, mejorar la calidad de la <strong>comunicaci\u00f3n vocal<\/strong> y aplicar <strong>t\u00e9cnicas de relajaci\u00f3n.<\/strong><\/p>","educalms_academies":"928","educalms_area_group":"Transversal","educalms_area_id":"1","educalms_area_name":"Soft skills","educalms_academy_ids":"928"},"mooc_category":[265,264,249],"class_list":["post-28260","mooc_course","type-mooc_course","status-publish","mooc_category-academy-928","mooc_category-area-1","mooc_category-group-transversal"],"acf":[],"_links":{"self":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/mooc_course\/28260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/media?parent=28260"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/mooc_category?post=28260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}