{"id":28245,"date":"2026-02-23T19:20:57","date_gmt":"2026-02-23T18:20:57","guid":{"rendered":"https:\/\/www.educapharos.com\/moocs\/solucion-de-problemas\/"},"modified":"2026-02-23T19:20:57","modified_gmt":"2026-02-23T18:20:57","slug":"troubleshooting","status":"publish","type":"mooc_course","link":"https:\/\/educapharos.com\/en\/solucion-de-problemas\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"<p>Throughout our lives, we will have to face numerous problems, both in our personal and professional lives, and that is where our mediation and <strong>communication<\/strong> will determine whether we succeed or not. With this lineup of <strong>Troubleshooting<\/strong> You'll see some of the <strong>techniques<\/strong> most commonly used for solving everyday problems and even conflicts with <strong>violence<\/strong>. To this end, we will analyze the mediation process and the role of the mediator. The mediator works to reconcile the competing interests of the parties, helping the participants in the <strong>conflict<\/strong>, clearing up misunderstandings, identifying the interests or needs of the various parties, and negotiating a mutually satisfactory solution.<\/p>","protected":false},"excerpt":{"rendered":"<p>This Problem-Solving training course is designed for anyone interested in analyzing and finding practical solutions to everyday problems, workplace issues, and even personal conflicts with others. It is also intended for social mediators and students pursuing degrees in Education, Educational Psychology, Psychology, or Social Work.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"educalms_repo_code":"AFO028J33","educalms_repo_id":"3880451","educalms_lang":"es","educalms_duration":"30","educalms_duration_type":"694","educalms_image":"https:\/\/dam.educaedtech.com\/sharings\/a01k8r0tm2meeray3gry1ft946z.jpg","educalms_tags":"Conflictos, curso, Empresa, Familiar, Intercultural, Mediaci\u00f3n, problemas, Resoluci\u00f3n, social, t\u00e9cnicas","educalms_tittle":"Soluci\u00f3n de Problemas","educalms_type_of_training":"753","educalms_description":"<p>A lo largo de nuestra vida deberemos enfrentarnos a numerosos problemas, tanto en el \u00e1mbito personal como profesional, y donde nuestras habilidades mediadoras y de <strong>comunicaci\u00f3n<\/strong> decidir\u00e1n si tenemos \u00e9xito o no. Con esta formaci\u00f3n de <strong>Soluci\u00f3n de Problemas<\/strong> ver\u00e1s algunas de las <strong>t\u00e9cnicas<\/strong> m\u00e1s utilizadas para la resoluci\u00f3n de problemas cotidianos e incluso conflictos con <strong>violencia<\/strong>. Para ello analizaremos el proceso de mediaci\u00f3n y la figura del mediador. El mediador trabaja para reconciliar los intereses competidores de las partes, ayudando a los participantes en el <strong>conflicto<\/strong>, aclarando los malentendidos, marcando los intereses o necesidades de las distintas partes y a negociar una soluci\u00f3n mutuamente satisfactoria.<\/p>","educalms_objectives":"<ul><li><p>Definir que es la mediaci\u00f3n y cu\u00e1les son sus principales <strong>objetivos<\/strong> y <strong>funciones<\/strong>.<\/p><\/li><li><p style=\"line-height: NaN%;\">Analizar c\u00f3mo nos afectan los <strong>conflictos<\/strong>.<\/p><\/li><li><p style=\"line-height: NaN%;\">Estudiar los pasos a seguir para resolver un <strong>problema<\/strong>.<\/p><\/li><li><p style=\"line-height: NaN%;\">Comprender que la comunicaci\u00f3n es clave para mediar en un conflicto.<\/p><\/li><li><p style=\"line-height: NaN%;\">Ver c\u00f3mo debe tratarse un conflicto.<\/p><\/li><li><p style=\"line-height: NaN%;\">Desarrollar t\u00e9cnicas de <strong>mediaci\u00f3n<\/strong> para resolver conflictos.<\/p><\/li><\/ul>","educalms_what_prepares_you_for":"<p>Con esta formaci\u00f3n de <strong>Soluci\u00f3n de Problemas<\/strong> tendr\u00e1s la posibilidad de aprender algunas de las t\u00e9cnicas m\u00e1s utilizadas para la <strong>resoluci\u00f3n<\/strong> <strong>de<\/strong> <strong>problemas<\/strong> a nivel empresarial como <strong>conflictos<\/strong> m\u00e1s serios donde dos personas o m\u00e1s se ven enfrentadas por un <strong>choque de intereses<\/strong>. Mediar entre ambas partes, buscar alternativas y proponer soluciones que beneficien a ambas partes ser\u00e1 clave para alcanzar el \u00e9xito personal y laboral.<\/p>","educalms_audience":"<p>Esta formaci\u00f3n de <strong>Soluci\u00f3n de Problemas<\/strong> va dirigido a cualquier persona interesada en el an\u00e1lisis y b\u00fasqueda de soluciones pr\u00e1cticas a <strong>problemas<\/strong> <strong>cotidianos<\/strong> del d\u00eda a d\u00eda, problemas laborales e incluso conflictos personales con terceras personas. Tambi\u00e9n va dirigido a <strong>mediadores<\/strong> sociales y estudiantes de las titulaciones de Pedagog\u00eda, Psicopedagog\u00eda, Psicolog\u00eda o Trabajo Social.<\/p>","educalms_academies":"46","educalms_area_group":"Transversal","educalms_area_id":"1","educalms_area_name":"Soft skills","educalms_academy_ids":"46"},"mooc_category":[307,264,249],"class_list":["post-28245","mooc_course","type-mooc_course","status-publish","mooc_category-academy-46","mooc_category-area-1","mooc_category-group-transversal"],"acf":[],"_links":{"self":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/mooc_course\/28245","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/media?parent=28245"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/mooc_category?post=28245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}