{"id":27711,"date":"2026-02-23T18:54:41","date_gmt":"2026-02-23T17:54:41","guid":{"rendered":"https:\/\/www.educapharos.com\/moocs\/recepcion-y-atencion-al-cliente\/"},"modified":"2026-02-23T18:54:41","modified_gmt":"2026-02-23T17:54:41","slug":"reception-and-customer-service","status":"publish","type":"mooc_course","link":"https:\/\/educapharos.com\/en\/recepcion-y-atencion-al-cliente\/","title":{"rendered":"Reception and Customer Service"},"content":{"rendered":"<p>Nowadays, it is no longer enough for the <strong>customer<\/strong> go out <strong>satisfied<\/strong> of the establishment, but rather it must become the <strong>top salesperson<\/strong> of it. To do so, it is essential to understand the <strong>needs and expectations<\/strong> the customer's. The <strong>customer service<\/strong> is a factor <strong>decisive<\/strong> in the quality of service; therefore, it is necessary to <strong>to know<\/strong> the <strong>tools<\/strong> to be used in <strong>reception and customer service<\/strong>. With this training program in <strong>Reception and Customer Service<\/strong> Students will be able to function effectively within the sector and provide the <strong>reception desk,<\/strong> establishing appropriate processes and providing satisfactory service to <strong>the customer<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>This training program on Front Desk and Customer Service is designed for students and professionals in the hospitality and tourism sectors, hotel managers, and professionals in the hotel industry in general\u2014in short, anyone interested in gaining knowledge related to front desk operations and customer service.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"educalms_repo_code":"AFO018293","educalms_repo_id":"2314695","educalms_lang":"es","educalms_duration":"75","educalms_duration_type":"693","educalms_image":"https:\/\/cdn.educalxp.ai\/ficheros\/img_cursos\/185142\/185142.jpg","educalms_tags":"recepci\u00f3n, atenci\u00f3n, cliente, turismo, alojamiento, hotelero.","educalms_tittle":"Recepci\u00f3n y Atenci\u00f3n al Cliente","educalms_type_of_training":"754","educalms_description":"<p>En la actualidad, ya no basta con que el <strong>cliente<\/strong> salga <strong>satisfecho<\/strong> del establecimiento, sino que es necesario que se convierta en el <strong>mejor comercial<\/strong> del mismo. Para ello, es fundamental conocer las <strong>necesidades y expectativas<\/strong> del cliente. La <strong>atenci\u00f3n al cliente<\/strong> es un factor <strong>determinante<\/strong> en la calidad del servicio, por ello, es necesario <strong>conocer<\/strong> las <strong>herramientas<\/strong> a utilizar en <strong>recepci\u00f3n y atenci\u00f3n al cliente<\/strong>. Con esta acci\u00f3n formativa en <strong>Recepci\u00f3n y Atenci\u00f3n al Cliente<\/strong> el alumnado ser\u00e1 capaz de desenvolverse dentro del sector y realizar la prestaci\u00f3n del <strong>servicio de recepci\u00f3n,<\/strong> determinando unos procesos adecuados y una atenci\u00f3n satisfactoria hacia <strong>el cliente<\/strong>.<\/p>","educalms_objectives":"<ul><li><p>Realizar la prestaci\u00f3n del <strong>servicio de recepci\u00f3n,<\/strong> determinando unos procesos adecuados y una atenci\u00f3n satisfactoria hacia el cliente.<\/p><\/li><li><p>Aplicar t\u00e9cnicas para el tratamiento de diferentes tipos de <strong>quejas y reclamaciones<\/strong>.<\/p><\/li><li><p>Identificar las instalaciones <strong>complementarias y auxiliares<\/strong> de una empresa de alojamiento. <\/p><\/li><li><p>Desarrollar <strong>habilidades sociales<\/strong> aplicadas a la recepci\u00f3n. <\/p><\/li><\/ul>","educalms_what_prepares_you_for":"<p>Esta acci\u00f3n formativa en <strong>Recepci\u00f3n y Atenci\u00f3n al Cliente<\/strong> te prepara para una variedad de roles dentro del <strong>departamento de recepci\u00f3n<\/strong> y te dota de las <strong>habilidades<\/strong> necesarias para ofrecer un servicio de alta calidad en la industria <strong>hotelera y de alojamiento<\/strong>. Tambi\u00e9n te proporciona conocimientos sobre protocolo, comunicaci\u00f3n efectiva y atenci\u00f3n al cliente, aspectos fundamentales en el <strong>sector tur\u00edstico<\/strong>.<\/p>","educalms_audience":"<p>Esta acci\u00f3n formativa en <strong>Recepci\u00f3n y Atenci\u00f3n al Cliente<\/strong> est\u00e1 dirigida a estudiantes y profesionales de la <strong>hosteler\u00eda y turismo<\/strong>, gerentes de hoteles, profesionales de la <strong>industria hotelera,<\/strong> en general, a todas aquellas personas interesadas en adquirir conocimientos relacionados con la<strong> Recepci\u00f3n y atenci\u00f3n al cliente<\/strong>.<\/p>","educalms_academies":"894","educalms_area_group":"Sectorial","educalms_area_id":"34","educalms_area_name":"Otros Sectores","educalms_academy_ids":"894"},"mooc_category":[285,274,255],"class_list":["post-27711","mooc_course","type-mooc_course","status-publish","mooc_category-academy-894","mooc_category-area-34","mooc_category-group-sectorial"],"acf":[],"_links":{"self":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/mooc_course\/27711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/media?parent=27711"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/mooc_category?post=27711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}