{"id":27608,"date":"2026-02-23T18:50:49","date_gmt":"2026-02-23T17:50:49","guid":{"rendered":"https:\/\/www.educapharos.com\/moocs\/satisfaccion-de-clientes-calidad-y-atencion-telefonica-de-quejas\/"},"modified":"2026-02-23T18:50:49","modified_gmt":"2026-02-23T17:50:49","slug":"customer-satisfaction-quality-and-telephone-support-for-complaints","status":"publish","type":"mooc_course","link":"https:\/\/educapharos.com\/en\/satisfaccion-de-clientes-calidad-y-atencion-telefonica-de-quejas\/","title":{"rendered":"Customer Satisfaction, Quality, and Telephone Support for Complaints"},"content":{"rendered":"<p>The CUSTOMER SATISFACTION, QUALITY, AND TELEPHONE COMPLAINT HANDLING course gives you the opportunity to stand out in a field that is constantly growing. The<strong> customer satisfaction<\/strong> is crucial to the success of any <strong>business<\/strong>, and more and more companies are looking for professionals <strong>trained<\/strong> to improve your customer service. Through this course, you\u2019ll learn how to implement quality standards and manage certifications such as ISO 9001, which are essential for ensuring excellent service. You\u2019ll develop skills to build customer loyalty, resolve complaints effectively, and understand different types of customers. <strong>Phone Support<\/strong> Complaint management is a powerful tool for turning problems into opportunities for improvement and customer loyalty. By completing this course, you will not only enhance your professional profile, but you will also become a <strong>valuable asset<\/strong> for any organization that values quality service. Take advantage of this <strong>opportunity<\/strong> to position yourself in a<strong> labor market<\/strong> on the rise.<\/p>","protected":false},"excerpt":{"rendered":"<p>This course is designed for industry professionals seeking to improve their skills in customer satisfaction management and telephone customer service. It is aimed at those interested in delving deeper into concepts such as ISO 9001 quality standards, customer loyalty, and complaint resolution, as well as understanding the different types of customer interactions and service standards to optimize customer service.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"educalms_repo_code":"AFO017617","educalms_repo_id":"2289677","educalms_lang":"es","educalms_duration":"15","educalms_duration_type":"693","educalms_image":"https:\/\/cdn.educalxp.ai\/ficheros\/img_cursos\/227611\/227611.jpg","educalms_tags":"Satisfacci\u00f3n del cliente, Calidad de servicio, Atenci\u00f3n telef\u00f3nica, Resoluci\u00f3n de quejas, ISO 9001, Fidelizaci\u00f3n de clientes, Gesti\u00f3n de clientes, Abandono de clientes, Tratamiento de quejas, Tipolog\u00edas de clientes, Normas de trato, Certificado de calidad, Servicio al cliente, Mejora continua, Estrategias de fidelizaci\u00f3n","educalms_tittle":"Satisfacci\u00f3n de Clientes, Calidad y Atenci\u00f3n Telef\u00f3nica de Quejas","educalms_type_of_training":"752","educalms_description":"<p>El curso SATISFACCI\u00d3N DE CLIENTES, CALIDAD Y ATENCI\u00d3N TELEF\u00d3NICA DE QUEJAS te brinda la oportunidad de destacarte en un \u00e1mbito en constante crecimiento. La<strong> satisfacci\u00f3n del cliente<\/strong> es crucial para el \u00e9xito de cualquier <strong>negocio<\/strong>, y cada vez m\u00e1s empresas buscan profesionales <strong>capacitados<\/strong> para mejorar su atenci\u00f3n al cliente. A trav\u00e9s de este curso, aprender\u00e1s a implementar est\u00e1ndares de calidad y a manejar certificaciones como la ISO 9001, esenciales para asegurar un servicio excelente. Desarrollar\u00e1s habilidades para fidelizar clientes, resolver quejas eficazmente y entender las diferentes tipolog\u00edas de clientes. <strong>La atenci\u00f3n telef\u00f3nica<\/strong> de quejas es una herramienta poderosa para transformar problemas en oportunidades de mejora y lealtad. Al completar este curso, no solo enriquecer\u00e1s tu perfil profesional, sino que te convertir\u00e1s en un <strong>valioso activo<\/strong> para cualquier organizaci\u00f3n que valore la calidad en el servicio. Aprovecha esta <strong>oportunidad<\/strong> para posicionarte en un<strong> mercado laboral<\/strong> en auge.<\/p>","educalms_objectives":"<ul><li><p><strong>Comprender los criterios de calidad<\/strong> para mejorar la <strong>percepci\u00f3n del cliente<\/strong>.<\/p><\/li><li><p><strong>Identificar normas de trato<\/strong> seg\u00fan la <strong>tipolog\u00eda de clientes<\/strong>.<\/p><\/li><li><p><strong>Analizar la importancia del certificado ISO 9001<\/strong> en la <strong>satisfacci\u00f3n del cliente<\/strong>.<\/p><\/li><li><p><strong>Aplicar t\u00e9cnicas efectivas de atenci\u00f3n telef\u00f3nica<\/strong> para <strong>resolver quejas<\/strong>.<\/p><\/li><li><p><strong>Implementar estrategias<\/strong> para aumentar la <strong>fidelizaci\u00f3n del cliente<\/strong>.<\/p><\/li><li><p><strong>Detectar se\u00f1ales de abandono de clientes<\/strong> y <strong>proponer soluciones<\/strong>.<\/p><\/li><li><p><strong>Evaluar la satisfacci\u00f3n del cliente<\/strong> para <strong>mejorar el servicio ofrecido<\/strong>.<\/p><\/li><\/ul>","educalms_what_prepares_you_for":"<p><strong>Este curso<\/strong> te prepara para <strong>mejorar la calidad del servicio al cliente<\/strong>, enfoc\u00e1ndote en su <strong>satisfacci\u00f3n<\/strong> y <strong>fidelizaci\u00f3n<\/strong>. Aprender\u00e1s a <strong>gestionar quejas de manera efectiva<\/strong>, aplicando <strong>normas de trato<\/strong> seg\u00fan la <strong>tipolog\u00eda de clientes<\/strong> y optimizando la <strong>atenci\u00f3n telef\u00f3nica<\/strong>. Desarrollar\u00e1s <strong>habilidades<\/strong> para <strong>prevenir el abandono de clientes<\/strong>, utilizando <strong>est\u00e1ndares de calidad<\/strong> como <strong>ISO 9001<\/strong>, lo que te permitir\u00e1 ofrecer un <strong>servicio excepcional<\/strong> y mantener <strong>relaciones duraderas con tus clientes<\/strong>.<\/p>","educalms_audience":"<p><strong>Este curso<\/strong> est\u00e1 dise\u00f1ado para <strong>profesionales del sector<\/strong> que buscan mejorar sus <strong>habilidades<\/strong> en la <strong>gesti\u00f3n<\/strong> de la <strong>satisfacci\u00f3n del cliente<\/strong> y la <strong>atenci\u00f3n telef\u00f3nica<\/strong>. Dirigido a aquellos interesados en profundizar en conceptos como la <strong>calidad ISO 9001<\/strong>, la <strong>fidelizaci\u00f3n<\/strong> y <strong>resoluci\u00f3n de quejas<\/strong>, as\u00ed como en comprender las <strong>tipolog\u00edas<\/strong> y <strong>normas de trato<\/strong> para optimizar la <strong>atenci\u00f3n al cliente<\/strong>.<\/p>","educalms_academies":"903","educalms_area_group":"Corporativo","educalms_area_id":"15","educalms_area_name":"Compliance, Calidad y PRL","educalms_academy_ids":"903"},"mooc_category":[287,286,252],"class_list":["post-27608","mooc_course","type-mooc_course","status-publish","mooc_category-academy-903","mooc_category-area-15","mooc_category-group-corporativo"],"acf":[],"_links":{"self":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/mooc_course\/27608","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/mooc_course"}],"about":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/types\/mooc_course"}],"wp:attachment":[{"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/media?parent=27608"}],"wp:term":[{"taxonomy":"mooc_category","embeddable":true,"href":"https:\/\/educapharos.com\/en\/wp-json\/wp\/v2\/mooc_category?post=27608"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}